Frequently Asked Questions
- PPO Plan
- High Deductible Plan
- You have access to in-network providers nationwide and emergency coverage worldwide. Contact us at 1-866-287-1980 for coverage level details.
- This is the amount you pay for healthcare services before your health insurance begins to pay. You don’t need to pay a deductible for covered preventive care services if they are received in-network.
- This is a fixed amount you pay for a healthcare service, usually when you receive the service. The amount can vary by the type of service. - Your AZ Blue member ID card will list your deductible and copays for some types of visits. You can also compare plan on our portal, azblue.com/stateofaz, before enrolling or log in to your member account after you’ve enrolled or call us at 1-866-287-1980. You can also look up your copay amounts through your member account on our website. 
- The percentage you pay for the cost of covered health expenses after meeting your deductible. For example, you pay 10% of the cost of a covered service and your health plan would pay the other 90%.. 
- No. You have the freedom to use any doctor or hospital without being required to choose a primary care physician (PCP) or get referrals. 
- Yes, emergency room and urgent care services are covered after you meet the deductible.
- Yes, adult children are eligible for coverage under the plan up to age 26.
- Yes, you can see any doctor you want. You are encouraged to use healthcare providers in the network because they’ve agreed to charge lower prices. For example, when you use a network doctor, you’ll usually pay less compared to one who is not in the network.
- The out-of-pocket limit is the most you have to pay for covered services in a plan year. If your deductible and coinsurance payments reach the out-of-pocket limit, your plan will pay 100% of covered services for the rest of the year.