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Contact Us

Contact us at various locations

Phoenix Corporate Office Street Address

Blue Cross Blue Shield of Arizona
2444 W Las Palmaritas Dr.
Phoenix, AZ 85021

Business Hours

Monday - Friday, 8 a.m. - 4:30 p.m. MST

Sales Hours

Monday - Friday, 8 a.m. - 5 p.m. MST 

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Mailing Address

Blue Cross Blue Shield of Arizona
P.O. Box 13466
Phoenix, AZ 85002-3466

Claims Address

Blue Cross Blue Shield of Arizona
P.O. Box 2924
Phoenix, AZ 85062-2924

Customer Service Locations

Flagstaff Customer Service Office
1500 E. Cedar Avenue
Suite 56
Flagstaff, AZ 86004

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Chandler Customer Service Office
2121 W. Chandler Blvd.
Suite 115
Chandler, AZ 85224

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Tucson Customer Service Office
5285 E. Williams Circle
Suite 1000
Tucson, AZ 85711

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Phone Directory

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Sales to Individuals Under & Over 65
  • Individuals & Families
  • (602) 864-4899
  • (877) 864-4899

  • Member Concierge
  • (602) 864-4115

  • Medicare
  • (888) 288-4398, TTY: 711
  • 8 a.m. to 8 p.m.
  • Daily: Oct.1 - Feb.14
  • Mon. - Fri.: Feb.15 - Sept.30
  • - Medicare Supplement
  • - Blue Cross Blue Shield of Arizona Advantage
  • - Part D Prescription Drugs
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Sales to Employer Groups
  • Phoenix
  • (602) 864-5792
  • (800) 232-2345 ext. 5792

  • Tucson
  • (520) 745-1615
  • (800) 621-5563

  • Flagstaff
  • (928) 526-4126
  • (800) 601-1946
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Federal Employee Program (FEP) Member
  • Phoenix
  • (602) 864-4102
  • (800) 345-7562
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Claims & Benefits
  • Phoenix
  • (602) 864-4400
  • (800) 232-2345

  • Tucson
  • (520) 745-1883
  • (800) 752-0193

  • Flagstaff
  • (928) 526-0232
  • (800) 423-6484

  • Asistencia en Español
  • (602) 864-4884
  • (800) 232-2345 ext. 4884
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Individual Customer Premium Billing
  • Phoenix
  • (602) 864-4115
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BCBSAZ eSolutions Service Support
  • Phoenix
  • (602) 864-4844
  • (800) 650-5656
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Administration
  • Phoenix
  • (602) 864-4100

  • TDD
  • (602) 864-4823

  • Asistencia en Español
  • (866) 965-2583
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CSA Marketing Resources
  • (602) 864-5230
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Media
  • Renee Hunt
  • (602) 864-5182
  • (602) 920-9487
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Privacy Office
  • Phoenix
  • (602) 864-2255
  • (800) 232-2345 ext. 2255

Email Directory

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Sales to Individuals and Families
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Sales to Medicare-eligible Individuals
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Sales to Employer/Groups
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Federal Employee Program (FEP) Member
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Third Party Administrator/CHS
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Corporate Ombudsman
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Privacy Office
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Other
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Media