Eligibility & Benefits
When our members need care, we're here 24/7 to help you quickly validate eligibility. You can use the portal, call our Provider Assistance team at 1-844-995-2583 or email us at ProviderHelp@azblue.com. For 24/7 urgent treatment needs, email our Clinical Support team at UtilMgmt@azblue.com.
Did you know you can validate eligibility without a member ID card?
Check out our Quick Guide for validating eligibility.
Blue Cross® Blue Shield® of Arizona (AZ Blue) Plans | |
Medicare Advantage Plans | |
Corporate Health Services (CHS) Group Plans (no prefix) | Contact the third-party administrator (TPA) named on the member ID card or use our search tool to find the TPA contact information: 
CHS Group - TPA Information Finder |
BlueDentalSM Stand-Alone Plans (prefix 99D) |
Additional Resources
Member ID Prefixes
Reference our prefix list for recent prefix updates.
Member ID Cards
See ID card samples and information.
Networks & Products
Get an overview of our networks and associated benefit plans.
Telehealth
Access our telehealth code list and coverage information.
Can’t find what you’re looking for? We’re here to help.