Provider | Resources | Eligibility And Benefits

Eligibility & Benefits

When our members need care, we offer 24/7 help with eligibility. For 24/7 self-service, use the Availity Essentials™ provider portal.
You can also call our Provider Assistance team at 1-844-995-2583 or email us at ProviderHelp@azblue.com.
For 24/7 urgent treatment needs, email our Clinical Support team at UtilMgmt@azblue.com.

Did you know you can validate eligibility without a member ID card?

TYPE OF PLAN	HOW TO CHECK ELIGIBILITY
Blue Cross^® Blue Shield^® of Arizona (AZ Blue) Plans Federal Employee Program^® (FEP^®) Plans BlueCard^®(Out-of-Area) Plans	Availity Essentials Portal AZ Blue Provider Portal 1-844-995-2583 ProviderHelp@azblue.com
Medicare Advantage Plans	Availity Essentials Portal 1-800-446-8331
Corporate Health Services (CHS) Group Plans (no prefix)	Contact the third-party administrator (TPA) named on the member ID card or use our search tool to find the TPA contact information: CHS Group - TPA Information Finder
BlueDental^SM Stand-Alone Plans (prefix 99D)	BlueDental Provider Portal

Member ID Prefixes
Reference our prefix list for recent prefix updates.
Visit our prefix page (Opens in a new tab)
Member ID Cards
See ID card samples and information.
Download Guide (Opens in a new tab)
Networks & Products
Get an overview of our networks and associated benefit plans.
Download Overview (Opens in a new tab)
Telehealth
Access our telehealth code list and coverage information.
Visit our telehealth page (Opens in a new tab)

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