Eligibility & Benefits

When our members need care, we’re here 24/7 to help you quickly validate eligibility. You can use the Availity Essentials or AZ Blue provider portal, call our Provider Assistance team at 602-864-4320 (1-800-232-2345, ext. 4320), or email us at ProviderHelp@azblue.com. For 24/7 urgent treatment needs and transfers to post-acute care, email our Clinical Support team at UtilMgmt@azblue.com.

5 Ways to Spot an AZ Blue Member (and quickly validate eligibility 24/7)

Blue Cross® Blue Shield® of Arizona (AZ Blue) Plans

Federal Employee Program® (FEP®) Plans

BlueCard® (Out-of-Area) Plans


Medicare Advantage Plans (prefixes M2K and M3P)

Corporate Health Services (CHS) Group Plans (no prefix)

Contact the third-party administrator (TPA) named on the member ID card or use our search tool to find the TPA contact information:
Restricted Content   CHS Group - TPA Information Finder 

BlueDental Stand-Alone Plans (prefix 99D)

Additional Resources

Can’t find what you’re looking for? We’re here to help.

When a member needs care, we are here to help!

If you receive an error message when validating eligibility or need help with prior authorizations, please do not turn the member away.