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ID CARD
BILLING AND PAYMENT
MEMBER PORTAL
GET CARE
- VIEW YOUR ID CARD 24/7Access your ID card anytime, anywhere.
- NEW TO BLUE?5 ways to use your member ID.
Save your medical ID to your mobile wallet
The next time you make an appointment, seek care, or pick up your prescriptions, use your mobile ID wallet to show you’re an AZ Blue member.
- MAKE A PAYMENTManage your billing and payments with ease.
- MANAGE AUTOPAYNever miss a payment with automatic payments.
- For marketplace or Affordable Care Act (ACA) plans, Set up autopay > select Pay Premium
- REIMBURSEMENT
Paid for something your plan covers? We’ll refund you and work with your provider to make sure everything is squared away.
Complete the form and email it to ReimbursementHelp@azblue.com.
Need help? See detailed instructions here.- Send a picture of your receipts and details to ReimbursementHelp@azblue.com
- ACTIVATE ACCOUNT OR LOGINAccess your plan information at your fingertips.
- PASSWORD RESETForgot your password? Reset it now.
- Reset your password
- Email: PortalHelp@azblue.com
- Call to reset: 602-864-4844
- BENEFITSUnderstand your plan coverage and benefits.
- View your Benefit Documents
- Contact Us
- Call customer service: 800-232-2345
- HEALTHEQUITY HSA/FSAManage your health savings or flexible spending accounts by logging into your member portal and selecting "Manage My Plan."
- Login/Register (Opens in a new tab)
- Call HealthEquity member service: 866-960-8026
- RECENT CLAIMSCheck the status of your claims.
- View your claims
- Call customer service: 800-232-2345
- CHECK YOUR DEDUCTIBLESTrack progress toward your deductible and out-of-pocket maximums.
- Check deductibles and Out-of-Pocket
- Call customer service: 800-232-2345
Save your medical ID to your mobile wallet
The next time you make an appointment, seek care, or pick up your prescriptions, use your mobile ID wallet to show you’re an AZ Blue member.
- FIND A DOCTORFind a doctor near you, compare costs and more.
- Find a doctor
- Call: 800-232-2345
- Update your assigned Primary Care Provider
(required by some plans)
- TELEHEALTH 24/7Connect with a board-certified medical professional–any day, anytime, anywhere.
- Start telehealth visit
- Sign up for telehealth (Opens in a new tab)
- Members with Prosano plans: Schedule a Prosano telehealth visit
- CHANGE YOUR PRIMARY CARE PHYSICIANSome plans require an assigned Primary Care Physician (PCP).
- Change PCP
- Call: 800-232-2345
- PHARMACY HELP 24/7For fastest service: Log in to your member portal, click Pharmacy at the top for details, or call the pharmacy benefits number on the back of your member ID card.
- CLINICAL RAPID RESPONSEIf you are facing a life altering condition or diagnosis, our Clinical Rapid Response Team is ready to help.
- Learn More
- Email: RapidResponse@azblue.com
- Call: 602-864-4400
- NURSE ON CALL 24/7Speak with an experienced, registered nurse by phone or online.
- Call: 1-866-422-2729
- Check your plan benefits to see what’s covered before you get care.
Ranked #1 in Member Satisfaction in 2024
Among Commercial Health Plans in the U.S. Southwest Region, by J.D. Power & Associates.
Learn about our mission.
Inspire Health and Make It Easy.
From understanding what’s on your card to finding providers and using health benefits, Blue is here to help you get to know your plan and how to use it.
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Reach out to our team with questions or browse our FAQs.