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- GET YOUR DIGITAL ID CARDDon't wait for your ID card to arrive in the mail. Access your ID card anytime, anywhere.
- ORDER A REPLACEMENT CARDNeed a new ID card? We've got you covered.
- NEW TO BLUE?5 ways to use your member ID.
Save your medical ID to your mobile wallet
The next time you make an appointment, seek care, or pick up your prescriptions, use your mobile ID wallet to show you’re an AZ Blue member.
- MAKE A PAYMENTManage your billing and payments with ease.
- Pay your bill online
- Call to pay: 844-729-2583
- MANAGE AUTOPAYNever miss a payment with automatic payments.
- For marketplace or Affordable Care Act (ACA) plans, Set up autopay > select Pay Premium
- View payment history (Opens in a new tab)
- REIMBURSEMENT
If you paid out of pocket for expenses covered by your plan, we will reimburse you and work with your provider to get everything up to date.
- Send a picture of your receipts and details to ReimbursementHelp@azblue.com
- RECENT CLAIMSCheck the status of your claims.
- View your claims
- Call customer service: 800-232-2345
- CHECK YOUR DEDUCTIBLESTrack progress toward your deductible and out-of-pocket maximums.
- Check deductibles and Out-of-Pocket
- Call customer service: 800-232-2345
- ACTIVATE ACCOUNT OR LOGINAccess your plan information at your fingertips.
- PASSWORD RESETForgot your password? Reset it now.
- Reset your password
- Email: PortalHelp@azblue.com
- Call to reset: 602-864-4844
- NEW MOBILE EXPERIENCEEnjoy the new, fully mobile, AZ Blue experience from your favorite browser or device. The iOS and Android mobile app is no longer available.
- BENEFITSUnderstand your plan coverage and benefits.
- View your Benefit Documents
- Request by email: MemberHelp@azblue.com
- Call customer service: 800-232-2345
- HSA/FSAManage your HealthEquity health savings or flexible spending accounts.
- Access your HealthEquity HSA/FSA account (Opens in a new tab)
- Call HealthEquity member service: 866-960-8026
Save your medical ID to your mobile wallet
The next time you make an appointment, seek care, or pick up your prescriptions, use your mobile ID wallet to show you’re an AZ Blue member.
- FIND A DOCTORFind a doctor near you, compare costs and more.
- TELEHEALTH 24/7Connect with a board-certified medical professional–any day, anytime, anywhere.
- Start telehealth visit
- Sign up for telehealth (Opens in a new tab)
- Members with BlueSignature Prosano plan: Schedule a Prosano telehealth visit
- CHANGE YOUR PRIMARY CARE PHYSICIANSome plans require an assigned Primary Care Physician (PCP).
- PHARMACY HELP 24/7For fastest service call the Optum pharmacy benefits phone number on the back of your member ID card.
- CLINICAL RAPID RESPONSEIf you are facing a life altering condition or diagnosis, our Clinical Rapid Response Team is ready to help.
- Learn More
- Email: RapidResponse@azblue.com
- Call: 602-864-4400
- FREE NURSE ON CALL 24/7Speak with an experienced, registered nurse by phone or online.
- Call: 1-866-422-2729
- If you have an ACA StandardHealth with Health Choice plan, call 1-888-267-9037
Ranked #1 in Member Satisfaction in 2024
Among Commercial Health Plans in the U.S. Southwest Region, by J.D. Power & Associates.
Learn about our mission.
Inspire Health and Make It Easy.
From understanding what’s on your card to finding providers and using health benefits, Blue is here to help you get to know your plan and how to use it.
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Reach out to our team with questions or browse our FAQs.