PROVIDER SELF-SERVICE
Making it Easy
with Availity Essentials
Eligibility and Benefits
Get information about eligibility and benefits inquiries, member ID cards, prefixes, telehealth, and more, or email us 24/7 at ProviderHelp@azblue.com.
Prior Auth and Medical Policies
Check prior authorization requirements, how to request, and where to find medical policies.
Claims and Remits
Navigate to claim status and remits, and find resources for claim submission, coding, and pricing.
Need to verify your organization’s information or another provider’s network participation?
CMO Dr. Cara Christ connects with network providers
Dr. Christ talks about what matters most at AZ Blue and in the Arizona community.
PROVIDER FAQs
Have questions? We have answers.
- Check the member ID card for the network name, then access the provider directory and find the provider’s listing. Click the “NETWORKS ACCEPTED” link to see the networks included in the provider’s network contract.
- Visit the prior authorization and medical policy page to access our current code lists and the prior authorization lookup tool.
- Use the Eligibility and Benefits Search tool on the Availity Essentials provider portal. To register, visit availity.com/azblue.
- Visit our a rel="noopener noreferrer" target="_blank" href="https://www.azblue.com/provider/resources">Resources page, our provider hub for administrative and clinical support.
Is your provider information up to date?
Please use our Provider Information Change form to request updates.
We're here to help!
24/7 Rapid Response Team
Timely support for critical care: rapidresponse@azblue.comCare Management Team
For that extra level of “whole person” support for your patients: CM@azblue.com 1-877-475-8449Provider Assistance
For help with patient eligibility, benefits, prior authorization, claim status, and fee schedule information: 602-864-4320 / 1-800-232-2345Your Provider Relations Contact
Support for AZ Blue network participation: find your provider relations contact