In compliance with Arizona’s telehealth law (HB 2454), BCBSAZ offers coverage of in-network telehealth services for members with fully insured individual and employer group plans. See below for code list. For more information, access the BCBSAZ Provider Operating Guide, Section 14 (Eligibility and Benefits), in the secure portal at “azblue.com/providers > Provider Resources > Guidelines > Provider Operating Guide.”
Please note that self-funded group plans, plans from other BCBS Plans, Federal Employee Program® (FEP®) plans, and Medicare Advantage plans are governed by different regulations as indicated below.
BCBSAZ fully insured plans (for employer groups and individuals under age 65) – See telehealth audio-only code list. Also, see our telehealth quick reference guide and an excerpt from the BCBSAZ Provider Operating Guide about telehealth benefits.
Medicare Advantage plans – See CMS list of telehealth services.
BlueCard® (out-of-area) plans – Check eligibility and benefits (other states may have different regulations) for telehealth coverage.
CHS Group plans – Contact the group’s third-party administrator (TPA) listed on the back of the member ID card.
FEP plans – Go to FEPblue.org > Telehealth Services.