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BCBSAZ COVID-19 response strategies

BCBSAZ emergency measures at a glance  (06/01/21)

Inpatient admissions once again require prompt notification or prior authorization

Blue Cross® Blue Shield® of Arizona (BCBSAZ) is continuing all mandatory waivers required by CMS, the Federal Employee Program® (FEP®), and executive orders – see current list. Effective June 1, 2021, we are once again requiring notification or prior authorization for all inpatient facility admissions. The only exception is for transfers facilitated through the ADHS Arizona Surge Line for patients with, or suspected of having, COVID-19. If required prior authorizations are not obtained, claims may be denied and penalties applied.

See details:
Current COVID-19 waivers (06/01/21)
Many BCBSAZ COVID-19 waivers to end May 31 (04/06/21)

COVID-19 vaccines

To receive and deliver COVID-19 vaccines, you must be approved by Arizona Department of Health Services (ADHS) through their provider onboarding process. Blue Cross® Blue Shield® of Arizona (BCBSAZ) and most of our self-funded employers will cover the cost of administering the vaccine, with no member cost share and no prior authorization, for the duration of the public health emergency.

See details:

Messages from BCBSAZ CMO and CEO (03/03/21)
Overcoming COVID-19 vaccine hesitancy (01/06/2021)
COVID-19 vaccines – What you need to know (12/15/2020)
Become an approved COVID-19 vaccine administrator (12/11/2020)
Encourage patients to mask up and get a seasonal flu shot (09/2020)

Supporting our community

Community Support

Some examples of how we’ve partnered with state and local leaders include:

  •  Helping to facilitate testing

  •  Offering funding for needed supplies

  •  Contributing to food banks and other community resources to support essential services

  •  Assisting state leadership in creating multiple, highly efficient COVID-19 vaccination clinic sites

Mitigating exposure through virtual services

Virtual services have become an important part of a coordinated response to the coronavirus pandemic. BCBSAZ has expanded this coverage and in many cases is waiving member cost share.

See updates:
Tele-everything – BCBSAZ Quick Reference Guide (03/05/21)

Supporting high-risk members with care management

The BCBSAZ Care Management program provides support to high-risk and critically ill patients who could benefit from enhanced care coordination.

See details and referral information:
BCBSAZ offers support for members at high risk for severe COVID-19 illness (04/01/20)

Protecting our members

BCBSAZ is taking steps to protect the safety and well-being of its members.

See details:
COVID-19 updates and support for members

Provider resources

Vaccine provider onboard form
Response overview page
Healthcare Provider page
Provider hotline for COVID-19 testing and patient guidance: 1-844-652-8201 (AZ Poison Control)

COVID-19 Benefit Updates page

COVID-19 Resources for Dentists page (includes practice management resources)
COVID-19 Coding and Billing – Interim Guidance (includes information on teledentistry)

COVID-19 Updates page

COVID-19 Pandemic page