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BCBSAZ COVID-19 response strategies

Update on BCBSAZ emergency measures (12/11/20)
COVID-19 vaccines – What you need to know (12/15/20)

COVID-19 vaccines

To receive and deliver COVID-19 vaccines, you must be approved by Arizona Department of Health Services (ADHS) through their provider onboarding process. Blue Cross® Blue Shield® of Arizona (BCBSAZ) and most of our self-funded employers will cover the cost of administering the vaccine, with no member cost share and no prior authorization, for the duration of the public health emergency

See details:
COVID-19 vaccines – What you need to know (12/15/2020)
Become an approved COVID-19 vaccine administrator (12/11/2020)
Encourage patients to mask up and get a seasonal flu shot (09/2020)

Offering cash-flow relief for network providers

BCBSAZ has developed two voluntary financial assistance programs for providers whose businesses have been impacted by the COVID-19 pandemic.

  1. PCMH Quality Incentive Prepayment Program: This program is for PCPs participating in the BCBSAZ Patient Centered Medical Home (PCMH) Program. We’re offering these providers an advance on the annual PCMH quality incentive payment. See below for a news release about this program. To apply, contact your provider relations coordinator or email
  2. Claim Payment Advance Program: For BCBSAZ medical network physicians and acute-care hospitals, we’ve developed a three-month Claim Payment Advance Program. This loan program helps providers impacted by the COVID-19 crisis to continue offering critical healthcare to Arizonans. See below for program information and application forms. To apply, send your completed application along with a W-9 form to

See news release and program information:
BCBSAZ Claim Payment Advance Program for physicians and hospitals (news release 06/01/20)
BCBSAZ prepayment program for PCPs (news release 05/04/20)
BCBSAZ Claim Payment Advance Program – provider information
BCBSAZ Claim Payment Advance Program – application form – hospitals
BCBSAZ Claim Payment Advance Program – application form – physicians

Mitigating exposure through virtual services

Virtual services have become an important part of a coordinated response to the coronavirus pandemic. BCBSAZ has expanded this coverage and in many cases is waiving member cost share.

See updates:
Tele-everything – BCBSAZ Quick Reference Guide (10/29/20)

Supporting high-risk members with care management

The BCBSAZ Care Management program provides support to high-risk and critically ill patients who could benefit from enhanced care coordination.

See details and referral information:
BCBSAZ offers support for members at high risk for severe COVID-19 illness (04/01/20)

Protecting our members

BCBSAZ is taking steps to protect the safety and well-being of its members.

See details:
COVID-19 updates and support for members

Supporting our community

Some examples of how we’re partnering with state and local leaders include helping to facilitate testing, offering funding for needed supplies, and contributing to food banks and other community resources to support essential services.

Provider resources