Welcome to
AZ Blue Medicare!
Let's get you started with your plan.
Get to Know Your Plan
Thank you for choosing AZ Blue for your health care coverage. Whatever your health goals may be, we're committed to providing the coverage you need and the personalized service you deserve. Whether you're new to Medicare or simply want to learn more about your plan, we're here to help. Explore the resources below to get familiar with your health plan, understand your benefits, and make the most of your membership.
Sign Up For Your AZ Blue Portal
Your portal makes it easy to access your plan, find care, and more. Set up your account using your Member ID number or Social Security number.
Once you have registered, you can log in at any time.
Resources
AZ Blue - Mobile Wallet ID card
Find a Doctor
Learn the Basics
Start Using Your Plan Your Way
Using Your Member Portal
Find a doctor, track your claims and deductibles, download your ID card, and sign up for exclusive discounts.
24/7 Nurse on Call
Reach a nurse at any time! Find out if your symptoms need more urgent care or you can wait to see your doctor.1
Frequently Asked Questions
- Visit azblue.com/member
- Select ‘Create an account’
- Enter either your member ID or Social Security Number, plus your date of birth
- Follow the prompts to create your member account
- You can find detailed information about your coverage and benefits in the AZ Blue member portal.
- For a list of important forms, click here for Medicare Supplement forms and here for Medicare Advantage forms.
- An Explanation of Benefits (EOB) summarizes the care you received, the discount AZ Blue negotiated for you, how much your plan paid, and how much you may owe the provider. It is not a bill. We recommend checking this document with the provider bill to be sure you are billed accurately.
- This is coverage that can help you pay for outpatient prescription drug costs that aren't covered by Original Medicare. If you're a Medicare Supplement member, you may need to enroll in a standalone prescription drug plan.
If you have a balance, you will receive a payment slip with a self-addressed envelope in the mail to send in your payment.
Only put one payment in the envelope. If your spouse also needs to make a payment, please pay each premium separately with one slip and one check per envelope.
Payments should be sent to:
AZ Blue
PO BOX 29234
Phoenix, AZ 85038By phone, call 1-800-446-8331, TTY: 711 (toll-free).
Payments cannot be made via the website or portal at this time nor be emailed.
Log in to the AZ Blue portal for claim status. A list of your claims is near the top of the page, then click on the claim for further details, including a process date and claim number.
You can also call member services:
- Medicare Advantage Member Services 480-937-0409 or 1-800-446-8331, TTY: 711 (toll-free) 8 a.m. to 8 p.m., Arizona time.
- October 1−March 31: seven days a week
- April 1−September 30: Monday through Friday
- Medicare Supplement Member Services 602-864-4122 or 1-800-232-2345, ext. 4122, TTY: 711 (toll-free) – Monday – Friday from 8 a.m. to 5 p.m. Arizona time.
SilverSneakers® gives members on select AZ Blue Medicare plans the opportunity to conquer their health goals. Follow these steps to get started with SilverSneakers®.
- Get ID number. Find your Member ID number at SilverSneakers.com/StartHere, through the SilverSneakers® GO mobile app, or by calling 1-888-423-4632.
- Find a location. Visit SilverSneakers.com for an interactive map showing participating locations.
- Get active from home. Members can log in with their ID number at SilverSneakers.com/StartHere. Here, you can access SilverSneakers® LIVE virtual classes, 200+ On-Demand videos and other exclusive member resources.
- Set a date. Take your ID number to the location of your choice or choose a day to start your virtual workouts.
SilverSneakers is a registered trademark of Tivity Health, Inc. © 2026 Tivity Health, Inc. All rights reserved. Tivity Health, Inc. is an independent and separate company contracted with Blue Cross Blue Shield of Arizona AZ Blue to provide health and wellness services to AZ Blue members. The SilverSneakers program is not an insurance policy and does not provide insurance coverage.
Use the AZ Blue portal: Members can sign in to the AZ Blue portal. Once logged in, select the "Find Care" tool to locate in-network care options, including hospitals, urgent care facilities, and specialists.
Provider Directory: You can also use the provider directory on AZBlue.com/medicare without logging in to search for in-network providers. You will need to select your network and plan information. For Medicare Advantage, a provider directory PDF is also available here.
Check with the Provider: Members can contact their provider directly to verify coverage by calling the office or visiting the provider’s website.
You can find a copy of your ID card in the AZ Blue member portal. Log in here and locate the My ID Card link on the top right of the page. From there you can view or download your digital ID, order a new card or email it to a provider.
- Medicare Advantage Member Services 480-937-0409 or 1-800-446-8331, TTY: 711 (toll-free) 8 a.m. to 8 p.m., Arizona time.
- October 1−March 31: seven days a week
- April 1−September 30: Monday through Friday
- Medicare Supplement Member Services 602-864-4122 or 1-800-232-2345, ext. 4122, TTY: 711 (toll-free) – Monday – Friday from 8 a.m. to 5 p.m. Arizona time.
Our Medicare Advantage members have a network of vendors who assist with everything from in-home assessments, screening kits to support after hospital stays and prescription assistance. They may contact you on behalf of AZ Blue. Learn more in our Trusted Partner Brochure.
1 AZ Blue contracts with an independent third party to administer Nurse On Call services and treatments available to AZ Blue members as detailed in your benefit documents. The Nurse On Call service should not be used in health emergencies. If you have a health emergency or need immediate help for an accident or injury, seek emergency care or call 911.