Welcome to
AZ Blue Medicare!

For individuals and families, employer sponsored coverage, and Medicare members, log in to the AZ Blue member portal.

Haven't registered? Click here.  

For Medicaid members, you can log in or register through our Blue Cross Blue Shield of Arizona Health Choice member portal. 

• You can find detailed information about your coverage and benefits in the AZ Blue member portal. Or visit our member guide page.
• For a list of important forms, click here for Medicare Supplement forms and here for Medicare Advantage forms.

If you have a balance, you will receive a payment slip with a self-addressed envelope in the mail to send in your payment.

Only put one payment in the envelope. If your spouse also needs to make a payment, please pay each premium separately with one slip and one check per envelope.

Payments should be sent to:
AZ Blue
PO BOX 29234
Phoenix, AZ 85038

By phone, call 1-800-446-8331, TTY: 711 (toll-free).

Payments cannot be made via the website or portal at this time nor be emailed.

Log in to the AZ Blue portal for claim status. A list of your claims is near the top of the page, then click on the claim for further details, including a process date and claim number.

You can also call member services:

• Medicare Advantage Member Services 480-937-0409 or 1-800-446-8331, TTY: 711 (toll-free) 8 a.m. to 8 p.m., Arizona time.
• October 1−March 31: seven days a week
• April 1−September 30: Monday through Friday
• Medicare Supplement Member Services 602-864-4122 or 1-800-232-2345, ext. 4122, TTY: 711 (toll-free) – Monday – Friday from 8 a.m. to 5 p.m. Arizona time.

SilverSneakers^® gives members on select AZ Blue Medicare plans the opportunity to conquer their health goals. Follow these steps to get started with SilverSneakers^®.

1. Get ID number. Find your Member ID number at SilverSneakers.com/StartHere, through the SilverSneakers^® GO mobile app, or by calling 1-888-423-4632.
2. Find a location. Visit SilverSneakers.com for an interactive map showing participating locations.
3. Get active from home. Members can log in with their ID number at SilverSneakers.com/StartHere. Here, you can access SilverSneakers^® LIVE virtual classes, 200+ On-Demand videos and other exclusive member resources.
4. Set a date. Take your ID number to the location of your choice or choose a day to start your virtual workouts.

SilverSneakers is a registered trademark of Tivity Health, Inc. © 2025 Tivity Health, Inc. All rights reserved. Tivity Health, Inc. is an independent and separate company contracted with Blue Cross Blue Shield of Arizona AZ Blue to provide health and wellness services to AZ Blue members. The SilverSneakers program is not an insurance policy and does not provide insurance coverage.

Use the AZ Blue portal: Members can sign in to the AZ Blue portal. Once logged in, select the "Find Care" tool to locate in-network care options, including hospitals, urgent care facilities, and specialists.

Provider Directory: You can also use the provider directory on AZBlue.com/medicare without logging in to search for in-network providers. You will need to select your network and plan information. For Medicare Advantage, a provider directory PDF is also available here.

Check with the Provider: Members can contact their provider directly to verify coverage by calling the office or visiting the provider’s website.

You can find a copy of your ID card in the AZ Blue member portal. Log in here and locate the My ID Card link on the top right of the page. From there you can view or download your digital ID, order a new card or email it to a provider.

• Medicare Advantage Member Services 480-937-0409 or 1-800-446-8331, TTY: 711 (toll-free) 8 a.m. to 8 p.m., Arizona time.
• October 1−March 31: seven days a week
• April 1−September 30: Monday through Friday
• Medicare Supplement Member Services 602-864-4122 or 1-800-232-2345, ext. 4122, TTY: 711 (toll-free) – Monday – Friday from 8 a.m. to 5 p.m. Arizona time.