US Wellness Security Incident

March 21, 2023

Blue Cross Blue Shield of Arizona (BCBSAZ) was notified on February 9, 2023, that a US Wellness vendor experienced an unauthorized data incident which may have involved personal information for some of our members. US Wellness is a vendor of BCBSAZ which provides health screenings or flu shots.  

US Wellness has no evidence that any information was acquired or misused. US Wellness’s security incident did not impact BCBSAZ systems, which are monitored to keep our customers’ data secure and help prevent cyber-incidents. 

Affected BCBSAZ members, if any, will receive details of the incident from US Wellness in the coming weeks, including information about the two years of complimentary credit monitoring and identity protection services available.  

What we know today:

On January 31, 2023, the US Wellness vendor experienced a security incident that disrupted access to US Wellness systems.  

  • In response, US Wellness took immediate steps to secure their systems and promptly launched an investigation.  
  • The US Wellness vendor engaged independent digital forensics and incident response experts to determine what happened and to identify any information that may have been accessed or acquired without authorization as a result. 
  • Implemented measures to enhance the security of their environment in an effort to minimize the risk of a similar incident occurring in the future. 
  • The information potentially impacted in connection with this incident included member name, address, date of birth, member ID number, where the service originated, and address of the service location.   
  • Although we have no evidence of the misuse of member information, US Wellness is offering members 24-month complimentary credit and identity protection services through Experian’s IdentityWorks.  

The letter from US Wellness will include information on activating the identity protection services. To learn more about this incident and steps members can take, email or call US Wellness at (888) 926-6099. Blue Cross Blue Shield of Arizona will continue to make the security of our members’ information a top priority. 

Fraud Prevention Tips 

We encourage everyone to guard against identity theft and fraud. There are several no-cost actions people can take.  

  • DO remain vigilant for incidents of fraud and identity theft by reviewing account statements and monitoring free credit reports.  
  • DO add a fraud alert to your credit report file to help protect your credit information by calling just one of the three nationwide credit bureaus: 
  • DO report suspected incidents of identity theft to local law enforcement, the Federal Trade Commission, or your state attorney general.  
    • To learn more go to the FTC’s Web site at, call the FTC at (877) IDTHEFT (438-4338) or write to Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue, NW, Washington, DC 20580.  
  • DO obtain additional information from the FTC and the nationwide credit bureaus about fraud alerts and security freezes.