Yes. If you have ‘Pay and Adjust’ permission, you can make necessary adjustments to members and submit payment for the new adjusted total.
Navigate to the Billing & Payment menu, select ‘Billing & Payment,’ select one or more sections for the current statement, and click on the ‘View/Adjust’ button. Next find the subscriber you wish to make an adjustment for, select a ‘Reason for Adjustment,’ and enter the New Payment amount. You can make changes to multiple subscribers at the same
time. Once you are finished with the changes, click on the ‘Save’ Button, review your changes on the next page, and click ‘Submit’. Now you will be able to pay the updated total.
Note: If any adjustments are made to the bill, the amount will not come off on the confirmation page but will come off the total when your bill is withdrawn from your account.