Prior Authorization and Medical Policies

How we help you make sure you’re getting the care you need.
  • Prior authorization is the review process Blue Cross Blue Shield of Arizona (AZ Blue) uses to determine your eligibility for a particular procedure or medication before you receive it.

    • We base our authorization decisions on your eligibility, health condition, specific benefits in your plan, and any clinical guidelines we use to determine if the care is medically necessary for your situation.
    • Regardless of prior authorization decisions made by AZ Blue, patient care decisions are made between the provider and patient.

    Note: The fact that a provider has prescribed, ordered, recommended, or approved a service for you does not make it medically necessary or make the service eligible for your health plan benefits, even though it may not be expressly excluded in your benefit book.

  • Prior authorization requirements may be different, depending on who is taking care of prior authorization for your plan. Your provider can check requirements for a particular service or medication. If prior authorization is required, your provider will request it from AZ Blue, according to the information on your ID card.

    Here’s a guide to who is taking care of prior authorization for your plan. Check your ID card to match the information with what you see here: 

                 2024 Medicare Advantage Plans
    BENEFIT PLAN NAME and PLAN ID# MEMBER ID PREFIX PRIOR AUTHORIZATION REQUIREMENTS
    Blue Best Life Classic (HMO)
    H002-006 in Maricopa and Pinal counties
    M2K AZ Blue (and eviCore)
    AZ Blue Prior Authorization List 
    Part D Formulary
    Blue Best Life Plus (HMO)
    H0302-001 in Maricopa and Pinal counties
    Blue Best Life Classic (HMO)
    H0302-008 in Pima County
    BlueJourney (PPO)
    H5140-001 or H5140-002 in Maricopa and Pima counties
    M3P
    Note: All of our Medicare Advantage benefit plans require notification and/or prior authorization for inpatient admissions. Notification of unscheduled admissions is required within 24 hours of admission or by the next business day.
  • The medical polices we use are based on the latest science and technology, medical literature, and evidence-based clinical data. For your plan, we use the following medical policies are used to determine the medical necessity of a service or medication.

    Blue Cross® Blue Shield® of Arizona (AZ Blue) is contracted with Medicare to offer HMO and PPO Medicare Advantage plans and PDP plans. Enrollment in AZ Blue plans depends on contract renewal.

    AZ Blue offers BlueJourney PPO Medicare Advantage plans. AZ Blue Advantage, a separate but wholly owned subsidiary of AZ Blue, offers Best Blue Life Classic and Plus HMO plans.

    You are eligible to enroll in a AZ Blue Medicare Supplement plan if you are age 65 or older, entitled to Medicare Part A, and enrolled in Medicare Part B, and you live in the plan service area. You must continue to pay your Medicare Part B premiums (and Part A, if applicable), if not otherwise paid for by Medicaid or another third party. During the first six months when you are age 65 and also enrolled in Medicare Parts A & B you cannot be denied a Medicare Supplement plan when you apply for one, regardless of health status.

    Health Choice Pathway HMO D-SNP is a Health Plan with a Medicare contract and a contract with the state Medicaid program. Enrollment in Health Choice Pathway HMO D-SNP depends on contract renewal. Health Choice Pathway Member Services can be reached at 1-800-656-8991, TTY: 711, 8 a.m. to 8 p.m., 7 days a week.

    Blue Cross Blue Shield of Arizona (AZ Blue) and Health Choice Arizona (HCA) comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We provide free aids and services to people with disabilities to communicate effectively with us, such as qualified interpreters and written information in other formats such as large print and accessible electronic formats. We also provide free language services to people whose primary language is not English, such as qualified interpreters and written information in other languages. If you need these services call 1-800-446-8331 (TTY: 711) for AZ Blue Medicare Advantage or 1-833-229-3593 (TTY: 711) for AZ Blue Blue MedicareRx (PDP) or 1-800-656-8991 (TTY: 711) for HCA.

    Member Services can be reached at 480-937-0409 (in Arizona) or at our toll-free phone number at 1-800-446-8331 (TTY users should call 711). Hours are 8 a.m. to 8 p.m., Monday through Friday from April 1 to September 30; and 7 days a week from October 1 to March 31. Member Services also has free language interpreter services available for non-English speakers.

    OptumRx® is an independent company providing prescription mail order services.

    Spanish (AZ Blue): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-446-8331 (TTY: 711).

    Navajo (AZ Blue): Díí baa akó nínízin: Díí saad bee yάnílti’ go Diné Bizaad, saad bee άkά’ άnída’ άwo’ dę͗ę͗, t’άά jiik’eh, éí nά hóló̖, kojí̖ hódíílnih 1-800-446-8331 (TTY: 711).

    Spanish (HCA): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-656-8991 (TTY: 711).

    Navajo (HCA): Díí baa akó nínízin: Díí saad bee yάnílti’ go Diné Bizaad, saad bee άkά’ άnída’ άwo’ dę͗ę͗, t’άά jiik’eh, éí nά hóló̖, kojí̖ hódíílnih 1-800-656-8991 (TTY: 711).

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    Last Updated 01/01/2024