Medication Therapy Management

The Medication Therapy Management Program (MTMP) is not a part of the Part D drug benefit but is a program provided at no cost. When you participate in the program we will help ensure that your medications are safe and effective and minimize the cost of your prescriptions. Members who are eligible for this voluntary program will be contacted by us directly. You may be eligible for this program if you meet one of the following:

  • Take eight or more Part D-covered maintenance drugs, AND
  • Have three or more of the following long-term health conditions, AND
    • Asthma, COPD, CHF, Diabetes, Dyslipidemia, ESRD, Hypertension, or Osteoporosis
  • Have $5,330 in annual drug costs paid by you and the plan in 2024, OR
  • Are in a Drug Management Program to help manage medications such as opioids and benzodiazepines 

Once enrolled in the program, we will set up a 1-on-1 review of your medicines with a pharmacist or other trained healthcare provider. This review is called a comprehensive medication review (CMR) and is offered at no extra cost to you.

  1. Review of medications to assess medication use and identify medication-related problems. This may be conducted person-to-person or "behind the scenes" by a qualified provider and/or using computerized, clinical algorithms.
  2. An interactive, person-to-person consultation performed by a qualified provider at least annually to all MTM-eligible members.
  3. An individualized, written summary of the consultation for the member, including but not limited to, a medication list, reconciled medication list, and recommended to-do list for monitoring, education, or self-management. MTMP-eligible members will be included in quarterly targeted medication review (TMR) programs that evaluate medication profiles for duplicate therapy or drug-disease interaction in which members' prescribers may receive a member-specific report.

Want tools to help you manage your meds?

Use our Medication List or To Do List to keep track of your medications, organize your schedule, and make sure your medications are working for you. It’s a great way to keep track of what you're taking, why you’re taking them, and what you should be asking your doctors.

Are you looking for a safe way to dispose of unused or expired meds?

  • Find a nearby pharmacy or other local resource with a medication take back service.
  • If you cannot get to a drug take back location promptly, or there is none near you:
  • Mix the unused supply with an undesirable substance such as dirt or coffee grounds.
  • Put the mixture into a disposable container with a lid, such as an empty margarine tub, or into a sealable bag, then place the sealed container in your trash.
  • Make sure to conceal or remove any personal information, including Rx number, on the empty containers by covering it with black permanent marker or duct tape, or by scratching it off to protect your privacy.
  • Place both the sealed container with the mixture and the empty drug containers in the trash.
  • Only flush approved unused or expired medications down the toilet only if indicated on the label, patient information, or no other disposal options are available.

More information on the safe disposal of medications can be found on the United States Department of Health and Human Services website:

If you have any questions about the MTM program, please contact Member Services or the MTM Team. 


Medicare Advantage Plans Member Services:

1-800-446-8331, (TTY 711), 8 a.m. to 8 p.m., Monday-Friday, from April 1 to September 30, and every day from October 1 to March 31

MTMP Team: 1-888-655-1847 (TTY: 711), Monday-Friday, 9 a.m. to 5 p.m. MST

Blue MedicareRx Plans Member Services: 1-844-883-8524 (TTY 711), 24 hours a day, seven days a week

MTMP Team: 1-866-352-5305 (TTY 711), Monday-Friday, 8 a.m. - 8 p.m. CST

    Blue Cross® Blue Shield® of Arizona (AZ Blue) is contracted with Medicare to offer HMO and PPO Medicare Advantage plans and PDP plans. Enrollment in AZ Blue plans depends on contract renewal.

    AZ Blue offers BlueJourney PPO Medicare Advantage plans. AZ Blue Advantage, a separate but wholly owned subsidiary of AZ Blue, offers Best Blue Life Classic and Plus HMO plans.

    You are eligible to enroll in a AZ Blue Medicare Supplement plan if you are age 65 or older, entitled to Medicare Part A, and enrolled in Medicare Part B, and you live in the plan service area. You must continue to pay your Medicare Part B premiums (and Part A, if applicable), if not otherwise paid for by Medicaid or another third party. During the first six months when you are age 65 and also enrolled in Medicare Parts A & B you cannot be denied a Medicare Supplement plan when you apply for one, regardless of health status.

    Health Choice Pathway HMO D-SNP is a Health Plan with a Medicare contract and a contract with the state Medicaid program. Enrollment in Health Choice Pathway HMO D-SNP depends on contract renewal. Health Choice Pathway Member Services can be reached at 1-800-656-8991, TTY: 711, 8 a.m. to 8 p.m., 7 days a week.

    Blue Cross Blue Shield of Arizona (AZ Blue) and Health Choice Arizona (HCA) comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We provide free aids and services to people with disabilities to communicate effectively with us, such as qualified interpreters and written information in other formats such as large print and accessible electronic formats. We also provide free language services to people whose primary language is not English, such as qualified interpreters and written information in other languages. If you need these services call 1-800-446-8331 (TTY: 711) for AZ Blue Medicare Advantage or 1-833-229-3593 (TTY: 711) for AZ Blue Blue MedicareRx (PDP) or 1-800-656-8991 (TTY: 711) for HCA.

    Member Services can be reached at 480-937-0409 (in Arizona) or at our toll-free phone number at 1-800-446-8331 (TTY users should call 711). Hours are 8 a.m. to 8 p.m., Monday through Friday from April 1 to September 30; and 7 days a week from October 1 to March 31. Member Services also has free language interpreter services available for non-English speakers.

    OptumRx® is an independent company providing prescription mail order services.

    Spanish (AZ Blue): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-446-8331 (TTY: 711).

    Navajo (AZ Blue): Díí baa akó nínízin: Díí saad bee yάnílti’ go Diné Bizaad, saad bee άkά’ άnída’ άwo’ dę͗ę͗, t’άά jiik’eh, éí nά hóló̖, kojí̖ hódíílnih 1-800-446-8331 (TTY: 711).

    Spanish (HCA): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-656-8991 (TTY: 711).

    Navajo (HCA): Díí baa akó nínízin: Díí saad bee yάnílti’ go Diné Bizaad, saad bee άkά’ άnída’ άwo’ dę͗ę͗, t’άά jiik’eh, éí nά hóló̖, kojí̖ hódíílnih 1-800-656-8991 (TTY: 711).

    Last Updated 01/01/2024