Skip to Main content

Contact Us

Have questions about Medicare or our plans? We can help!

Monday through Friday, 8 a.m. through 8 p.m. Arizona time from April 1 through September 30
Monday through Sunday, 8 a.m. through 8 p.m. Arizona time from October 1 through March 31


For Medicare Advantage (MAPD)

Member Services:
480-937-0409, TTY: 711 (in Arizona)
1-800-446-8331, TTY: 711

Not a member yet?
1-888-288-4398, TTY: 711

MAPD App Submission
Blue Cross Blue Shield of Arizona
13985 W. Grand Ave., Ste. 200
Surprise, AZ 85374

View MAPD materials
Request MAPD member materials
For existing Members

For Blue MedicareRx (PDP)

Member Services:
1-833-229-3593, TTY: 711


Not a member yet?
1-888-288-4398, TTY: 711

PDP App Submission
Blue MedicareRx (PDP) for Arizona
P.O. Box 3777
Scranton, PA 18505

View PDP materials

For Medicare Supplement (MS)

Member Services:
602-864-4115, TTY: 711 (in Arizona)


Not a member yet?
(888) 288-4398, TTY: 711

MS App Submission
Attn: Blue Cross Blue Shield of Arizona
P.O. Box 81049
Phoenix, AZ 85069-1049

View Medicare Supplement materials






Blue Cross® Blue Shield® of Arizona (BCBSAZ) is contracted with Medicare to offer HMO and PPO Medicare Advantage plans and PDP plans. Enrollment in BCBSAZ plans depends on contract renewal.

BCBSAZ offers BluePathway HMO and BlueJourney PPO Medicare Advantage plans. BCBSAZ Advantage, a separate but wholly owned subsidiary of BCBSAZ, offers Blue Medicare Advantage Standard, Classic, and Plus HMO plans.

You are eligible to enroll in a BCBSAZ Medicare Supplement plan if you are age 65 or older, entitled to Medicare Part A, and enrolled in Medicare Part B, and you live in the plan service area. You must continue to pay your Medicare Part B premiums (and Part A, if applicable), if not otherwise paid for by Medicaid or another third party. During the first six months when you are age 65 and also enrolled in Medicare Parts A & B you cannot be denied a Medicare Supplement plan when you apply for one, regardless of health status.

Health Choice Pathway HMO D-SNP is a Health Plan with a Medicare contract and a contract with the state Medicaid program. Enrollment in Health Choice Pathway HMO D-SNP depends on contract renewal. Health Choice Pathway Member Services can be reached at 1-800-656-8991, TTY: 711, 8 a.m. to 8 p.m., 7 days a week.

Blue Cross Blue Shield of Arizona (BCBSAZ) and Health Choice Arizona (HCA) comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We provide free aids and services to people with disabilities to communicate effectively with us, such as qualified interpreters and written information in other formats such as large print and accessible electronic formats. We also provide free language services to people whose primary language is not English, such as qualified interpreters and written information in other languages. If you need these services call 1-800-446-8331 (TTY: 711) for BCBSAZ Medicare Advantage or 1-833-229-3593 (TTY: 711) for BCBSAZ Blue MedicareRx (PDP) or 1-800-656-8991 (TTY: 711) for HCA.

Member Services can be reached at 480-937-0409 (in Arizona) or at our toll-free phone number at 1-800-446-8331 (TTY users should call 711). Hours are 8 a.m. to 8 p.m., Monday through Friday from April 1 to September 30; and 7 days a week from October 1 to March 31. Member Services also has free language interpreter services available for non-English speakers.

Birdi, Inc. Part D Services is an independent company providing prescription mail order services.

Spanish (BCBSAZ): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-446-8331 (TTY: 711).

Navajo (BCBSAZ): Díí baa akó nínízin: Díí saad bee yάnílti’ go Diné Bizaad, saad bee άkά’ άnída’ άwo’ dę͗ę͗, t’άά jiik’eh, éí nά hóló̖, kojí̖ hódíílnih 1-800-446-8331 (TTY: 711).

Spanish (HCA): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-656-8991 (TTY: 711).

Navajo (HCA): Díí baa akó nínízin: Díí saad bee yάnílti’ go Diné Bizaad, saad bee άkά’ άnída’ άwo’ dę͗ę͗, t’άά jiik’eh, éí nά hóló̖, kojí̖ hódíílnih 1-800-656-8991 (TTY: 711).

Y0137_Y31368PY22_M
Last Updated 04/10/2022