1 (888) 288-4398 TTY 711
1935109-25 Medicare_Q3 Broker Newsletter_Sized_FINAL_Art5_960x565

Process Applications Faster!

Follow these quick tips to process your apps faster!

Use these five tips to make application processing easier:

  1. Double-check your info!
    • Watch for transposed numbers when entering dates, the Medicare Beneficiary Identifier (MBI), etc.
    • Enter the correct effective and signature dates.
  2. List the Primary Care Physician (PCP) name, not the Physician Assistant (PA).
    • Add the medical doctor who supervises the PA on the application.
    • Find the doctor in our provider directory here.
  3. Access Connecture through the AZ Blue Broker Portal.
    • Log in using your AZ Blue Medicare credentials and access Connecture through single sign-on. Having issues? See this guide for help Connecture Log In Guide.pdf.
    • Select Medicare Plan Tools, then choose Medicare Supplement Quote or View MAPD Plan.
    • Need help with login credentials? Contact our Broker Support team at the number below.
  4. Check application status quickly in the Broker Portal.
    • Medicare Advantage applications appear within 2-4 days of electronic submission. Paper applications may take longer, depending on fax or mail processing.
    • Medicare Supplement applications appear within 7-10 days of electronic submission. Paper applications may take longer, depending on fax or mail processing.
  5. Other helpful reminders:
    • Health Risk Assessment (HRA) must be submitted via Connecture.
    • Our provider network includes over 50 hospital systems including HonorHealth, Banner Health, Dignity, Tenet Health, Tucson Medical Center, and more. Check out our network guide for more details.
    Blue Cross® Blue Shield® of Arizona (AZ Blue) is contracted with Medicare to offer HMO Medicare Advantage plans. Enrollment in AZ Blue plans depends on contract renewal.

    You are eligible to enroll in a AZ Blue Medicare Supplement plan if you are age 65 or older, entitled to Medicare Part A, and enrolled in Medicare Part B, and you live in the plan service area. You must continue to pay your Medicare Part B premiums (and Part A, if applicable), if not otherwise paid for by Medicaid or another third party. During the first six months when you are age 65 and also enrolled in Medicare Parts A & B you cannot be denied a Medicare Supplement plan when you apply for one, regardless of health status.

    Health Choice Pathway HMO D-SNP is a Health Plan with a Medicare contract and a contract with the state Medicaid program. Enrollment in Health Choice Pathway HMO D-SNP depends on contract renewal. Health Choice Pathway Member Services can be reached at 1-800-656-8991, TTY: 711, 8 a.m. to 8 p.m., 7 days a week.
    Member Services can be reached at 480-937-0409 (in Arizona) or at our toll-free phone number at 1-800-446-8331 (TTY users should call 711). Hours are 8 a.m. to 8 p.m., Monday through Friday from April 1 to September 30; and 7 days a week from October 1 to March 31. Member Services also has free language interpreter services available for non-English speakers.

    OptumRx® is an independent company providing prescription mail order services.