1 (888) 288-4398 TTY 711
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Get easy access to care and more on our Member Portal!

Help get your clients registered for the Member Portal

AZ Blue’s new and improved Member portal is now available for Medicare Advantage (MA) members. This secure one-stop-shop offers online account access anytime, anywhere via their mobile device or desktop computer. Your clients can:

  • Check claim status
  • Find in-network providers
  • Download plan documents and forms
  • View or order a new ID card
  • Review coverage details
  • Connect with wellness partners
  • And more

If your MA clients previously used our old portal, they MUST create a new account to access their new online member account. It's easy to navigate. Once created, if your client needs any assistance, they can contact us at 480-937-0409 or toll-free at 1-800-446-8331, TTY:711, Monday – Friday, 8am to 8pm.

Member Dashboard

 

    Blue Cross® Blue Shield® of Arizona (AZ Blue) is contracted with Medicare to offer HMO Medicare Advantage plans. Enrollment in AZ Blue plans depends on contract renewal.

    You are eligible to enroll in a AZ Blue Medicare Supplement plan if you are age 65 or older, entitled to Medicare Part A, and enrolled in Medicare Part B, and you live in the plan service area. You must continue to pay your Medicare Part B premiums (and Part A, if applicable), if not otherwise paid for by Medicaid or another third party. During the first six months when you are age 65 and also enrolled in Medicare Parts A & B you cannot be denied a Medicare Supplement plan when you apply for one, regardless of health status.

    Health Choice Pathway HMO D-SNP is a Health Plan with a Medicare contract and a contract with the state Medicaid program. Enrollment in Health Choice Pathway HMO D-SNP depends on contract renewal. Health Choice Pathway Member Services can be reached at 1-800-656-8991, TTY: 711, 8 a.m. to 8 p.m., 7 days a week.
    Member Services can be reached at 480-937-0409 (in Arizona) or at our toll-free phone number at 1-800-446-8331 (TTY users should call 711). Hours are 8 a.m. to 8 p.m., Monday through Friday from April 1 to September 30; and 7 days a week from October 1 to March 31. Member Services also has free language interpreter services available for non-English speakers.

    OptumRx® is an independent company providing prescription mail order services.