Medicare Star Ratings
Every year, Medicare evaluates Medicare Advantage Plans based on quality measurements called Star Ratings. Medicare Advantage Plans are evaluated on a 5-Star Rating System. The Star Ratings Program is a tool designed to assist consumers in making informed decisions regarding care options for themselves or a loved one. In response to this program, Blue Cross® Blue Shield® of Arizona (AZ Blue) is always working to develop new ways to improve quality experience for members.
Learn more about our 2026 Stars Rating on our blog or press release.
The Star Ratings Program aims to:
- Raise the quality of care for Medicare members
- Strengthen member, provider, and health plan relationships
- Help members compare health plans more easily
Star Ratings are based on:
- Health plan members staying healthy
- Managing Chronic (long-term) illnesses
- Member Experience with the health plan and the providers in their network
- Complaints made about the health plan by members
- Health plan customer service and claims processes
Our Commitments To Our Members:
- Provide our members with the best customer service experience
- Always listen to make change
- Focus on enhancing the quality of life of our members by ensuring we provide access to medical care when it is needed
- Working with our provider network to enhance our members’ experience with providers and care teams