Medicare Star Ratings
Every year, Medicare evaluates Medicare Advantage Plans based on quality measurements called Star Ratings. Medicare Advantage Plans are evaluated on a 5-Star Rating System. The Star Ratings Program is a tool designed to assist consumers in making informed decisions regarding care options for themselves or a loved one. In response to this program, Blue Cross® Blue Shield® of Arizona (AZ Blue) is always working to develop new ways to improve quality experience for members.
The Star Ratings Program aims to:
- Raise the quality of care for Medicare members
- Strengthen member, provider, and health plan relationships
- Help members compare health plans more easily
Star Ratings are based on:
- Health plan members staying healthy
- Managing Chronic (long-term) illnesses
- Member Experience with the health plan and the providers in their network
- Complaints made about the health plan by members
- Health plan customer service and claims processes
Our Commitments To Our Members:
- Provide our members with the best customer service experience
- Always listen to make change
- Focus on enhancing the quality of life of our members by ensuring we provide access to medical care when it is needed
- Working with our provider network to enhance our members’ experience with providers and care teams