Build Trust & Connection

• Listen Non-judgmentally: True connection starts with listening. Accept others’ perspectives as valid, even if you disagree. Use active listening skills—eye contact, open body language, and verbal affirmations like “I see” or “Yes.”
• Offer Support & Reassurance: Sometimes, silence is okay. Avoid rushing to fill awkward pauses or focusing only on the “bright side.” Just being present can be the greatest gift.
• Share Observations, Not Judgements: Express what you notice without criticism. This opens the door to honest discussion and minimizes misunderstandings.

Empathy means listening, holding space, and communicating the healing message: “You’re not alone.” Build positive relationships by demonstrating concern and compassion for others’ experiences.

How to Show Empathy:

• Provide respectful eye contact and avoid interrupting.
• Allow others to express themselves without criticism.
• Allow others to express themselves without criticism.
• Thank colleagues for trusting and sharing with you.

Everyone makes mistakes. What matters is how you respond.

• Recognize your mistake: See it as a learning opportunity, not a flaw.
• Apologize sincerely: Use “I” statements, keep it brief, and focus on your actions.
• Make amends: Communicate openly and listen to the other person’s concerns as you rebuild trust.

A genuine apology validates the other person’s feelings and shows your commitment to doing better.

• Avoid assumptions: Don’t presume you know others’ intentions.
• Fact-check your understanding: Be curious and ask clarifying questions.
• Maintain positive body language: Adjust for cultural differences and strive for openness.