1-800-322-8670

Clinical Practice Guidelines and Recommendations

Medical Determination Criteria

Our clinical and medical management teams use national guidelines and resources when making medical determinations. The resources include, but are not limited to:

To obtain our national and state recognized medical necessity criteria applied to behavioral health and medical decisions, please contact us at 1-800-322-8670 (TTY: 711).

For more information about our care management programs, please call us at 1-800-322-8670 (TTY: 711).

Call Us

CRISIS HELP: 1-844-534-HOPE (4673) or Text 4HOPE (44673)
24/7 Nurse Advice Line: 1-888-267-9037
Call Us: 1-800-322-8670 (TTY:711)