Provider Clinical Guidelines
Clinical Practice Guidelines and Recommendations
Medical Determination Criteria
BCBSAZ Health Choice’s clinical and medical management teams use national guidelines and resources when making medical determinations. The resources include, but are not limited to:
- InterQual Guidelines
- CMS National Coverage Determination
- CMS Local Coverage Determination
- Hayes Knowledge Center, INC.
- UptoDate
- Plan Developed Clinical Policies
To obtain BCBSAZ Health Choice’s national and state recognized medical necessity criteria applied to behavioral health and medical decisions, please contact 1-800-322-8670 (TTY: 711).
For more information about care management at BCBSAZ Health Choice, please call:
BCBSAZ Health Choice
Toll- free: 800-322-8670
Maricopa County: 480-968-6866
Call Us
CRISIS HELP: 1-844-534-HOPE (4673) or Text 4HOPE (44673)
24/7 Nurse Advice Line: 1-888-267-9037
Call Us: 1-800-322-8670 (TTY:711)