Member Overview
Member Handbook
Your Member Handbook explains your AHCCCS Complete Care (ACC) benefits.
You can ask for a printed copy at any time. We will mail it to you for free within five business days. To request a copy, call Member Services at 1-800-322-8670. You can also save or print pages from this website to use later. Press down on the Control button and the letter P at the same time to print.
In your handbook, you can learn about:
- What services are covered
- Your rights and responsibilities
- How to file a complaint or appeal
- Community resources
- Language help and cultural support
- Common medical terms
Resources
Member Information
You can request printed copies of:
- Provider and specialist directories
- Pharmacy directory
- Drug formulary (covered medicines list)
These are at no cost and will be mailed within five business days.
Call Member Services at 1-800-322-8670 to request a copy.
You can also bookmark any of our pages to refer back to them at any time. You can also print information from our website. Press down on the Control button and the letter P at the same time to print.
Contact Us
Need help or have questions? Call us at 1-800-322-8670 (toll-free).
If you need language help or an ASL interpreter, call this number.
Stork Line (pregnancy support): 1-800-828-7514, 7 a.m. – 4 p.m., Monday-Friday (except holidays)
Talk to one of our Member Services representatives who can answer your questions.
Our Member Services team is here to help you:
- Get the care you need for you and your family
- Find doctors and services near you
- Join health programs to stay well
- Get language help when you need it
We work with a large network of doctors, hospitals, and other providers.
We also review and rate providers to help you get quality care. To view more about these ratings and criteria, visit our Centers of Excellence & Star Ratings page, or click here.
Keep Your Family Healthy
Community Assistors are here to help you!
Need help with your coverage or eligibility? Our team can help.If you would like to apply for Medicaid
Please call AHCCCS at 800-962-6690
