Transition of Care

Transition of Care in the Case of a Terminated or Non-Contracted Provider

If requested, we will allow a 60-day transition of care for members from a terminated practitioner to a contracted provider (PCP or specialist). Members will receive a letter from us with at least a 60-day advance written notice. The terminating provider and the accepting provider will communicate all health care treatment to ensure continuity of care for the member. In areas where specialty providers are limited, our plan may permit a non-contracted provider to continue care for a member who is undergoing active treatment.

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© Blue Cross Blue Shield of Arizona Health Choice Pathway

Blue Cross Blue Shield of Arizona Health Choice Pathway (HMO D-SNP) is a Health Plan with a Medicare contract and a contract with the state Medicaid program. Enrollment in Blue Cross Blue Shield of Arizona Health Choice Pathway (HMO D-SNP) depends on contract renewal. Blue Cross® Blue Shield® of Arizona Health Choice Pathway is a subsidiary of Blue Cross® Blue Shield® of Arizona, an independent licensee of the Blue Cross Blue Shield Association.

Member Services can be reached at 1-800-656-8991, TTY 711, 8 a.m. to 8 p.m., 7 days a week. Member Services also has free language interpreter services available for non-English speakers. 

H5587_D40881PY25_M Last Updated: 10/1/24