Prescription Drug Information

A formulary is a list of drugs that are covered by our plan. The formulary contains a wide range of drugs and includes both generics and brand-name drugs. All the drugs on the formulary are approved by the Food and Drug Administration (FDA). For the most recent list of drugs or other questions, please contact Member Services at 1-800-656-8991, TTY 711, 8 a.m. – 8 p.m., 7 days a week.

We want to make sure you have the medications you need. If a drug is not covered and you would like it to be covered, you can ask us to make an exception. If your provider thinks it is important for you to be on a drug that is not on our formulary, you and your provider can submit a formulary exception request. If we turn down your request for an exception, you can appeal our decision.

When you ask for an exception, your provider is required to explain the medical reasons why you need the medication. Also, some drugs have certain restrictions, such as a quantity limit or step therapy. If your provider does not think your drug should have a restriction, you and your provider can submit a formulary exception request.

***You can request a Pharmacy Coverage Determination or Exception online by visiting our Prior Authorization Portal. Please note: This portal is only for requests for coverage of medications dispensed by your pharmacy.

Additional information about medications can be accessed by logging into the CVS Caremark website. Click here to access caremark.com.

• Learn about drug interactions
• Learn about drug side effects
• Learn whether generic substitutes are available for specific brand name drugs
• Find a pharmacy in our network
• Register to use the CVS Mail Service Pharmacy or order a refill by mail
• Pharmacy Directory | Directorio de farmacias

CVS Caremark Mail Service Pharmacy

We offer members the option of ordering their prescriptions by mail. If you take prescription medications on a regular basis for allergies, high blood pressure, diabetes, arthritis, or other ongoing conditions, CVS Caremark Mail Service Pharmacy offers home delivery at no additional cost to you.

When you order prescription drugs through CVS Caremark, you may order up to a 100-day supply of most medications (**except opioids).

Generally, it takes 14 days to process your order and ship it to you. However, sometimes your mail order may be delayed. If for some reason your order cannot be delivered within 14 days, a pharmacy representative may contact you. You can order refills from CVS Mail Service Pharmacy – by phone, fax, mail or Internet. To order a refill by mail, click here. CVS Mail Service Pharmacy is available 24/7 for questions about your prescriptions. 

• You can access the Caremark member web portal at https://www.caremark.com/

For more information about getting your prescriptions delivered to your home from the Pharmacy, please call Member Services at 1-800-656-8991, TTY: 711, 8 a.m. – 8 p.m., 7 days a week. Or, you may e-mail Member Services at HCHComments@azblue.com.

What if our plan Denies Coverage for a Prescription Drug?

What is a coverage determination?
Whenever you ask for a Part D prescription drug benefit, the first step is called requesting a coverage determination. When we make a coverage determination, we are making a decision whether or not to provide or pay for a Part D drug and what your share of the cost is for the drug.

Coverage determinations include exceptions requests. You have the right to ask us for an exception if you believe you need a drug that is not on our list of covered drugs (formulary) or believe you should get a drug at a lower co-payment. If you request an exception, your physician must provide a statement to support your request.

You must contact us if you would like to request a coverage determination (including an exception). You cannot request an appeal if we have not issued a coverage determination.

What is an appeal?
An appeal is any of the procedures that deal with the review of an unfavorable coverage determination. You would file an appeal if you want us to reconsider and change a decision we have made about what Part D prescription drug benefits are covered for you or what we will pay for a prescription drug.

For a detailed explanation of our Complaints and Grievances Procedure; how to request a Coverage Determination; and how to find out more information about Part D Appeals procedures and exception processes, please refer to your Evidence of Coverage Chapter 9, or click on the links at the top of the page.

What to do if you have complaints
We encourage you to let us know right away if you have questions, concerns, or problems related to your prescription drug coverage.

Federal law guarantees your right to make complaints if you have concerns or problems with any part of your care as a plan member. The Medicare program has helped set the rules about what you need to do to make a complaint and what we are required to do when we receive a complaint. If you make a complaint, we must be fair in how we handle it. You cannot be disenrolled from Health Choice Pathway or penalized in any way if you make a complaint.

A complaint will be handled as a grievance, coverage determination, or an appeal, depending on the subject of the complaint. Following is a brief explanation of the grievance process.

For detailed information about these processes and how to file a grievance, coverage determination, and/or appeal please visit the Evidence of Coverage Chapter 9.

What is a grievance?
A grievance is any complaint other than one that involves a coverage determination. You would file a grievance if you have any type of problem with Health Choice Pathway or one of our network pharmacies that do not relate to coverage for a prescription drug.

For example, you would file a grievance if you have a problem with things such as waiting times when you fill a prescription, the way your network pharmacist or others behave, being able to reach someone by phone or get the information you need, or the cleanliness or condition of a network pharmacy.

How do I request an exception to the Formulary?

You can ask us to make an exception to our coverage rules. There are several types of exceptions that you can ask us to make.

• You can ask us to cover your drug even if it is not on our formulary.
• You can ask us to waive coverage restrictions or limits on your drug. For example, for certain drugs, we limit the amount of the drug that we will cover. If your drug has a quantity limit, you can ask us to waive the limit and cover more.

If you are requesting an exception, your  provider or other prescribers must give us the medical reasons for the drug exception you are requesting. Your provider can call, mail, or fax the statement to our plan, or submit it online. If the statement is received over the phone and the plan needs more information in writing to support the request, we may ask your provider to submit additional information before making a decision.

The statement can be faxed or mailed to:

Health Choice Pathway
Attn: Pharmacy Prior Authorization Requests
6685 W Beardsley Rd Ste 230 
Glendale, AZ 85308
Fax: 1-877-422-8130

Exception requests may be submitted online at https://HealthChoice.PromptPA.com.

Prior Authorizations
For certain drugs, you or your provider need to get prior approval from our plan before we will agree to cover the drug for you. This is called prior authorization. Sometimes plan approval is required so we can be sure that your drug is covered by Medicare. Sometimes the requirement for getting approval in advance helps guide the appropriate use of certain drugs. If prior approval is not obtained, your drug might not be covered. The drugs that require prior approval can be identified in your Formulary. Those are the drugs with the “PA” symbol in the Restrictions column.

Coverage Determinations
If you would like us to make a decision on a Part D drug, such as a formulary exception, you, your provider, or your Authorized Representative may request a Coverage Determination from the plan over the phone, by fax, by mail, or online. You may choose to complete the Coverage Determination Request form found below or you may submit your request in another format. When we make a coverage determination, we are making a decision whether or not to provide or pay for a Part D drug. The decision by a dispensing pharmacist not to fill a prescription is not considered a denial by our plan.

• Prior authorizations by our plan before a pharmacy may dispense certain drugs,
• Limits set by our plan on the quantity (amount) of certain drugs that can be dispensed,
• A decision to pay a claim for a drug you paid for,
• A decision whether a prescribed drug is medically necessary, appropriate, or used for an FDA-approved indication, and
• A request for an “exception” to the formulary as discussed above.

You, your authorized representative, or your prescribing physician may request a coverage determination. Most decisions are made within 72 hours unless your health is in jeopardy and a request is made for a fast-track decision. Fast-track decisions are made within 24 hours of the request when the prescriber has provided the clinical information necessary for review.

To request a Coverage Determination, please call 1-800-656-8991, TTY 711,  8 a.m. – 8 p.m., 7 days a week.

You also have the option of submitting your request in writing or online. You may mail or fax your written request for a Coverage Determination to:

Health Choice Pathway
Attn: Pharmacy Prior Authorization Requests
6685 W Beardsley Rd Ste 230 
Glendale, AZ 85308
Fax: 1-877-422-8130

Requests may be submitted online at https://HealthChoice.PromptPA.com.

If coverage is denied, you will be notified and receive a written explanation with a notice of appeal rights.

Redeterminations
If we deny part or all of the Coverage Determination and you want us to reconsider and change a decision we have made about what Part D prescription drug benefits are covered for you or what we will pay for a prescription drug, you may ask us to reconsider our decision. This is called an “appeal” or “request for redetermination”.

Note:
You cannot request a Redetermination/Appeal if we have not issued a Coverage Determination.

How you make your appeal depends on whether you are requesting reimbursement for a Part D drug you already received and paid for, OR authorization of a Part D benefit (that is, a Part D drug that you have not yet received).

If your appeal concerns a decision we made about authorizing a Part D benefit that you have not yet received, then you and/or your provider will first need to decide whether you need a standard or fast Redetermination. The procedures for deciding on a standard or fast Redetermination are the same as those described for a standard or fast Coverage Determination.

Please be assured, when we receive your request to reconsider the Coverage Determination, we give the request to healthcare professionals at our organization who were not involved in making the original Coverage Determination. This helps ensure that we give your request a fresh look.

How to Request a Redetermination
You must make your Redetermination (appeal) request to us within 60 calendar days from the notice of denial of the initial coverage determination. Requests, standard or expedited, may be made orally or in writing. You may choose to complete the Redetermination form found below or you may submit your signed request in another format.

To request an expedited Redetermination, please call 1-800-656-8991, TTY 711, 8 a.m. – 8 p.m., 7 days a week.

An enrollee, or the appointed representative, or the prescribing physician may use the form below to request a Coverage Determination or Redetermination request from the plan.

Coverage Determination Request Form
Coverage Determination Request Form - Spanish

Redetermination Request Form
Redetermination Request Form - Spanish

You also have the option of submitting your request in writing or online. You may mail or fax your written request for a Redetermination to:

Health Choice Pathway
Attn: Pharmacy Prior Authorization Requests
6685 W Beardsley Rd Ste 230 
Glendale, AZ 85308
Fax: 1-877-422-8130

Requests may also be submitted online at https://HealthChoice.PromptPA.com. (**Note: by clicking this link, you are leaving the Health Choice Pathway website)

Medicare Prescription Drug Coverage and Your Rights

You have the right to get a written explanation from our plan if:

• Your provider or pharmacist tells you that we will not cover a prescription drug in the amount or form prescribed by your provider.
• You are asked to pay a different cost-sharing amount than you think you are required to pay for a prescription drug.

Our written explanation will give you the specific reasons why the prescription drug is not covered and will explain how to request an appeal if you disagree with the drug plan’s decision.

You also have the right to ask us for an exception if:

• You believe you need a drug that is not on your drug plan’s list of covered drugs. The list of covered drugs is called a “formulary;” or You believe you should get a drug you need at a lower cost-sharing amount.

What you need to do:

• Contact us to ask for a written explanation about why a prescription is not covered, or to ask for an exception if you believe you need a drug that is not on your drug plan’s formulary or believe you should get a drug you need at a lower cost-sharing amount.
• Refer to the Summary of Benefits you received from us or call Member Services at 1-800-656-8991, TTY 711, 8 a.m. – 8 p.m., 7 days a week.
• When you contact us, be ready to tell us:
• The name of the prescription drug(s) that you believe you need.
• The name of the pharmacy or physician who told you that the prescription drug(s) is not covered.

The date you were told that the prescription drug(s) is not covered.

You can find detailed information regarding the Grievance and Appeals processes in your Evidence of Coverage booklet.

You may also call Member Services at 1-800-656-8991, TTY 711, 8 a.m. – 8 p.m., 7 days a week for assistance with problem-solving related to your Part D benefits or for questions about processes or appeal status.

Transition Policy

Transition Policy
Política de Transición de la Parte D

When you join our plan, you may learn that we do not cover a prescription drug you were taking before you joined our Plan. You may be able to get a temporary supply of the drug that would give you and your provider time to change to another drug. This is called a transition fill.

If you receive a temporary fill for a drug, we will send you a letter explaining that the drug was filled under the Transition process. The letter will explain the action you can take to get approval for the drug or how to switch to another drug on the plan formulary.

If you are a new member and are taking a Part D drug that is not on the formulary, or the drug is subject to a utilization management requirement (such as step therapy, prior authorization, or a quantity limit), we will cover a temporary supply during the first 90 days of your membership in our plan. This temporary supply will be for a maximum of 31 days and must be filled at a network pharmacy.

If you live in a Long Term Care facility, we will cover a temporary supply during the first 90 days of your membership in the plan. We will allow you to refill your prescription until we have provided you with up to a 34-day supply (unless the prescription is written for less) during your transition period.

If you are an existing member who was on the plan last year are taking a Part D drug that was removed from the formulary, or the drug now has a new utilization requirement or limitation at the beginning of the new year, we will cover a temporary supply of your drug during the first 90 days of the calendar year. This temporary supply will be for a maximum of 31 days unless the prescription is written for fewer days. The prescription must be filled at a network pharmacy.

You may also be eligible to receive a transition supply if you experience a level of care change. This is a change from one treatment setting to another. Examples of a level of care change include:

• A discharge from a hospital to your home
• Anyone that has ended their skilled nursing stay
• Anyone that has ended a stay in a long term care facility and returns to the community
• A discharge from a psychiatric hospital

It is important that you understand that the transition fill is a temporary supply of this drug. Before this supply ends, you should speak to our Plan and/or your physician regarding whether you should change the drug(s) you are currently taking or request an exception from our Plan to continue coverage of the drug. You, your authorized representative, or your provider can ask for an exception request. 

If you have any questions regarding the transition process or your temporary supply, you may call us at 1-800-656-8991, TTY 711, 8 a.m. to 8 p.m., 7 days a week.

Medication Therapy Management Program

What is the Medication Therapy Management (MTM) program?
The MTM program is designed to help our members who have chronic conditions and take multiple medications. The plan works with providers and pharmacists to make sure these members get clinically appropriate medications.  

MTM programs can help:

• Identify potential errors and gaps in medical care;
• Reduce the risk of medication errors;
• Provide current information on medical best practices to treat chronic conditions;
• Provide understanding of health conditions and medications

Generally, people who are enrolled in an MTM program take multiple medications, have chronic illnesses or diseases or have high drug costs. Communication will be directly with the enrollee or their authorized representative (referred to on this page collectively as “enrollee”).  The specific details that qualify a member for the program are:

A member identified as being an At-Risk-Beneficiary

Or

A member using 8 or more medications covered by Medicare Part D that have a combined cost of $1,340 per year and 2 or more of the following conditions:

The voluntary program is free to all of our members who meet eligibility requirements. It is not a benefit of our plan.

How do I enroll, and what happens in the MTM program?
Our members who qualify for the program will be sent a letter. Enrollees could also receive a call from a representative of the our Quality team.

Our members enrolled in the MTM program will receive a yearly Comprehensive Medication Review (CMR) and may receive Targeted Medication Reviews throughout the year. The Comprehensive Medication Review will help to answer questions and identify concerns about:

• Your prescription medications
• Over-the-counter medications
• Herbal therapies and dietary supplements

A Comprehensive Medication Review (CMR) is most often completed over the phone with a pharmacist or other qualified provider.  It may also be done in-person or by telehealth. It takes about 20 minutes of time to complete the review.  After completing a review, a written summary, personal medication list, medication action plan and a medication wallet card will be delivered in the mail within 14 days.

Targeted Medication Reviews (TMRs) will be conducted at least quarterly for beneficiaries enrolled in the Program. Medications are reviewed to identify interventions based on care gaps, patient safety risks, and opportunities to align with best practices. Interventions may result in outreach to a prescriber with a recommendation to close a care gap, an outreach to a pharmacy with a request to close a care gap, or an outreach to the beneficiary or their caregiver with education about their condition and medications. Program enrollees are included in TMRs regardless of whether they choose to accept a CMR.

If we identify any emergent or urgent issues, they will be discussed with the member and/or the member’s physician for immediate action.

This is a sample of the personal medication list that is part of the MTM program. To obtain a blank copy or for any questions, please call Member Services at 1-800-656-8991, TTY 711, 8 a.m. to 8 p.m, 7 days a week.

Personal Medication List Sample
Lista Personal de Medicamentos

Qualified members will be enrolled through the calendar year and can be involved every year that they meet the eligibility requirements.

How would a member disenroll?

• A member or a member’s appointed representative may disenroll from the MTM program at any time. Please call Member Services at 1-800-656-8991, TTY 711, 8 a.m. to 8 p.m., 7 days a week to get information on how to do this.

Note:
a. The out-of-pocket threshold is $2,100 for 2026. Beginning in CY 2024, under section 1860D-2(b)(4)(A)(i) of the Act, as amended by section 11201(a) of the IRA, there is no cost-sharing for covered Part D drugs above the annual out-of-pocket (OOP) threshold, as defined at section 1860D-2(b)(4)(B) of the Act, for any Part D beneficiaries, including LIS eligible beneficiaries, beginning in CY 2024. b. The resource limits displayed include $1,500 per person for burial expenses. For beneficiaries that did not notify SSA that they expect to use some of their resources for burial expenses, the applicable resource limit is $16,560 ($33,100 if married).