Member Services

Our goal is to make it easy for you to get the information and services you need.

We are here to help. If you have questions, please call Member Services from 8 a.m. to 8 p.m., 7 days a week.

1-800-656-8991 TTY: 711

A few examples the Member Services team can assist with:

  • Check eligibility and/or benefits
    • Determine benefits and financial responsibility for a specific service or treatment from a specified provider or institution.
  • Understand what services are covered
  • Replace a lost ID card
  • Update your address or phone number
  • Assistance with locating a provider
  • Find an in-network pharmacy based on ZIP code
  • Find a provider
  • Pharmacy benefit information  
  • Answer questions about medicine coverage
  • Change a primary care provider
  • Answer questions about plan approval for services
  • Check claim status, including non-payment of a claim.
  • Check the status of denials or appeals and, if needed, initiate the exceptions process for Medicare.

Our Member Services Department is open 8 a.m. – 8 p.m., 7 days a week and can be reached by calling 1-800-656-8991. TTY users should call 711.
Or, you may e-mail Member Services at HCHComments@azblue.com.

For additional information related to your Pharmacy benefit, or prescription drugs, you may also visit the Prescription Drug Information page.

Your Health Care Buddy

Every member has a Health Care Buddy.

Your Health Care Buddy can help you:

  • Understand your benefits
  • Find a provider
  • Schedule appointments
  • Get your medicines
  • Get help with care and services
  • Answer questions about your health plan

Your buddy is just a phone call away.

You can also email your buddy at HereForYouBuddy@azblue.com.

Reminder – The Member Portal is Here

The Member Portal helps you manage your health plan online.

What You Can Do

You can:

  • View your benefits
  • Find doctors and other providers
  • Request a new ID card
  • Learn about wellness programs
  • Get health tips
  • Find preventive care information

Getting Started

To create an account:

  1. Go to the Member Portal: memberportal.healthchoiceaz.com..
  2. Select "Sign Up."
  3. Follow the steps to create your account.
  4. Create a username and password.

Using the Portal

After you sign in, you can:

  • View your information
  • Update your profile
  • Explore health resources
  • Learn more about your benefits

If you need help, our team is ready to assist you.