Behavioral Health Services

If you need help with a mental health or substance abuse problem, you can get counseling, psychiatric medication, and supportive services through a contracted behavioral health provider. Please take a look at your Evidence of Coverage for covered services and your Provider Directory for a listing of contracted behavioral health providers.

If you need assistance finding a behavioral health provider or need help getting services, please contact Member Services at 1-800-656-8991, TTY 711, 8 a.m. – 8 p.m., 7 days a week. We also have experienced behavioral health Care Managers that can help you find services.

Crisis Help

If you are having an emotional crisis or know someone who is at risk of physical harm, hurting themselves or someone else, call the Crisis Hotline immediately. The crisis lines are available 24 hours a day, 7 days a week.

  • Here are some warning signs:

    • Hopelessness; feeling like there’s no way out
    • Anxiety, agitation, sleeplessness, mood swings
    • Feeling like there is no reason to live
    • Rage or anger
    • Engaging in risky activities without thinking
    • Increasing alcohol or drug use
    • Withdrawing from family and friends

  • Call 911 if:

    • You are concerned about harming or hurting yourself or someone else
    • Thinking about killing yourself, or looking for ways to take your life
    • Talking about death, dying or suicide
    • You or someone else has overdosed

Crisis services are available to any individual, regardless of insurance. The Crisis Line is confidential and connects people in crisis and their families and friends with information and qualified caring health care professionals. Crisis Services may include:

  • Crisis Intervention phone services, including a toll free number, available 24 hours per day, 7 days a week
  • Mobile Crisis Intervention services, available 24 hours per day, 7 days a week
  • 24-hour Crisis Observation/Stabilization services, including detoxification services; and as funding allows, up to 72 hours of additional crisis stabilization; and substance use-related crisis services, including follow-up services for stabilization.
Arizona Crisis Hotline
Call: 1-844-534-HOPE (4673)
Text: 4HOPE (44673)
Chat: Start a Chat - Solari Crisis Response Network
988 Suicide and Crisis Lifeline
Call: 988
Text: 988 (call or text)
Chat: Get Help - 988 Lifeline

Crisis Hotlines by Tribal Nation

Ak-Chin Indian Community Line
1-800-259-3449
Gila River Indian Community Line
1-800-259-3449
Salt River Pima Maricopa Indian Community Line
1-480-850-9230
Tohono O’odham Nation Line
1-844-423-8759
Pascua Yaqui TRBHA – Tucson Area
1-520-879-6060
Pascua Yaqui TRBHA – Guadalupe Area
1-480-768-2000
White Mountain Apache TRBHA
928-338-4811