1-800-322-8670

Member Overview

Member Handbook

Your BCBSAZ Health Choice Member Handbook will help you understand your AHCCCS Complete Care (ACC) benefits and how you can get help from BCBSAZ Health Choice. The Member Handbook is a great tool to learn about your health plan and what’s available to you.

You can learn more about:

  • What benefits and services are covered
  • Member rights and responsibilities
  • Filing a complaint, grievance, or appeal
  • Community resources
  • Language services and cultural competency
  • Common medical terms
HealthChoice Member Handbook

Resources

Talk directly to one of our member services representatives who can answer your questions.

  • We work with your doctor to help you and your family get the health care you need.
  • We have many health programs to help you and your family stay healthy.
  • Language services are available to help you and your family communicate with Health Choice staff such as Health Choice Member Services, Health Choice claims, or Health Choice Care Management
  • BCBSAZ Health Choice offers an extensive network of doctors, hospitals and many other health care providers.
  • We want to ensure that you get the best quality care.  We do this by rating our providers by star rating and identifying Centers of Excellence. To view more about these ratings and criteria, visit our Centers of Excellence & Star Ratings page, or click here. 

Keep Your Family Healthy With BCBSAZ Health Choice! 

BCBSAZ Health Choice is a health plan option for residents of Apache, Coconino, Maricopa, Mohave, Navajo, Gila, Yavapai, and Pinal counties.
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    BCBSAZ Health Choice Members – Community Assistors are here to help you!

    If you have questions about your AHCCCS coverage or eligibility, our team is here for you.
  • Family Camping By Lake On Hiking Adventure In Forest

    If you would like to apply for Medicaid

    If you need to change your health plan Please call AHCCCS at 800-962-6690, or in Maricopa County call 602-417-4000.
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Call Us

CRISIS HELP: 1-844-534-HOPE (4673) or Text 4HOPE (44673)
24/7 Nurse Advice Line: 1-888-267-9037
Call Us: 1-800-322-8670 (TTY:711)