AzBlue.com Terms and Conditions

The following Terms and Conditions govern your use of the Blue Cross Blue Shield of Arizona ("BCBSAZ" or "We") on-line services (the Service), whether you accessed the Service through www.azblue.com or a broker's website. Separate terms and conditions may apply to the broker's website. Please read these Terms and Conditions carefully so you fully understand your rights and responsibilities, and the limitations applicable to your use of this site. If you access, use or view any information, database, application, or tool available on this site, you agree to be bound by these Terms and Conditions of use.

Information Collected

We may collect information from you such as name, gender, address, phone number, fax number, email address, member number, group number, provider number, broker number, date of birth, Social Security Number, health plan and primary care physician and/or any other information we need to verify who you are or to determine what information may be made available to you.

Like many sites on the Internet, BCBSAZ uses cookies and pixel tags to gather non-personal site usage information such as the IP (Internet Protocol) address, browser type, operating system, pages viewed, or search terms entered. We use these for purposes like customizing and enhancing your experience with our BlueNet Services, assessing the effectiveness of marketing and promotions and providing information which may be of interest to you. BCBSAZ uses both session and persistent cookies in providing the Service. Session cookies expire and no longer have any effect when you close your browser. Persistent cookies remain on your browser until you erase them or they expire.

Access to Information

You will not allow any other person or user to have access to the information contained in the Service unless the person's access is consistent with applicable state and federal laws and these Terms and Conditions. You will not allow any other person or user to have access to the Service without BCBSAZ's consent. All passwords used to access the Service must be kept confidential. If you believe that a password has become known to someone else, contact Technical Support at (602) 864-4844 or (800) 650-5656 to report the issue and obtain a new password.

You are responsible for all activities that occur under your account whether or not you are the individual who undertakes such activities. You are responsible for any unauthorized access and/or use of your account that happens because you fail to sufficiently disconnect and/or log off the BlueNet and/or a public computer system.

Health and Wellness Information

You may access certain health care and wellness information through the Service. This information is provided strictly for your general knowledge. Do not rely on it as medical advice. Please talk to your doctor if you need medical advice or have questions about your specific health and healthcare needs.

Email

Please be aware that email may be viewed by other Internet users while in transit to us. Please do not use email to communicate with us about confidential matters. Communications to us via the Message Center available on the Service will be secured with 128-bit encryption and the information communicated will not leave our private network.

Security

This site has security measures in place to protect against the loss, misuse and alteration of the information transmitted on the Service. Although BCBSAZ has security measures, it is still possible that unauthorized users could gain unauthorized access to your information or otherwise misuse the system. BCBSAZ cannot guarantee complete security for this site or the Service. You assume all risks associated with using this Service and release BCBSAZ from any claim, liability and/or damages, as a result of your use of the Service.

As you navigate the Service you may be able to link to other Web sites. These links are provided for your convenience. BCBSAZ does not endorse any product or service which may be available through any Web site accessed by such links and disclaims any and all liability for any loss or injury caused by such product or service. Such Web sites are not under BCBSAZ's control and BCBSAZ is not responsible for the contents, security or privacy practices of any linked site.

Copyright

All of the data contained in this website is the property of BCBSAZ and is protected by copyright and other applicable laws. The data is provided solely for the personal, non-commercial use of current and prospective BCBSAZ members and providers, and authorized brokers. You may print a single copy of the information contained on the Service so long as you use it for personal, non-commercial use only, do not modify it and retain all copyright and other proprietary notices contained in it. Otherwise, you may not copy or distribute the information available on the Service without BCBSAZ's prior written consent.

The Blue Cross® and Blue Shield® trademarks and tradenames are the property of the Blue Cross Blue Shield Association. BCBSAZ is an independent authorized licensee of the Blue Cross Blue Shield Association. Healthy Blue is an authorized service mark of BCBSAZ. Nothing on this website grants you any right or license to use any of these tradenames, trademarks, or service marks.

Unauthorized Activity

Use of any robot, spider, or other intelligence-gathering agent to copy content from this website, extract any data from this website, or otherwise subject the website to unwarranted high access or transaction activity is strictly prohibited.

Use of any meta-tags, meta-elements, "hidden text" or other equivalents using the names "BCBSAZ," or “BCBS,” or "Blue Cross," or “Blue Shield,” or any other colorable equivalent is prohibited, without the prior written permission of BCBSAZ.

Modifications

BCBSAZ may change these Terms and Conditions from time to time by posting a modified copy of these Terms and Conditions at the Service or by otherwise notifying you through mail or email. These changes will be effective and binding as of posting of the modified copy, unless a different effective date is specified.

Cancellation

BCBSAZ may terminate the Service or cancel your membership in the Service at any time. In such cases, BCBSAZ will notify you within a reasonable period by posting a message at the Service through the email address you provided to us or contacting you through the telephone number, or mailing address you provided to us. You may terminate your membership in the Service by contacting eSolutions Technical Assistance at (602) 864-4844 or (800) 650-5656.

Indemnification

You agree to indemnify, defend and hold harmless BCBSAZ, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from your use of the Service, the use of the Service by another person accessing your account, or your violation of these Terms and Conditions.

Submission of Provider Reviews

Members may be able to submit a review of certain health care providers who have rendered a healthcare service and submitted a claim. You are responsible for deciding whether to submit a provider review when the opportunity is available. You are not obligated to review any provider. Reviewing, or not reviewing, a provider will not affect your claims or benefits. You should review and comment only on providers who have personally treated you or another member for whom you are the guardian.

The content, reviews, comments, materials or information you submit as a provider review (“Review Content”) will be visible to other members, providers, and shoppers who are viewing the network. You will have the opportunity to create a screen name for yourself and can submit Review Content as self-attested comments under your screen name. Do not include any personally identifiable information in your screen name or in your submissions if you do not wish to be identified by other users.

The Review Content is not subject to any privilege or confidentiality protection. If your submission constitutes defamation, infringes intellectual property rights, is false or misleading, contains confidential information or otherwise violates the law, these Terms and Conditions or the rights of a third party, you may be legally responsible for claims and damages. You also acknowledge that Review Content and other content posted on the Site are intended as consumer-to-consumer feedback and do not replace your health plan's process for appeals and grievances.. If you want file a formal appeal or grievance, you must follow the appeal and grievance process applicable for your benefit plan. Information about that process is available on the BCBSAZ web site or by calling BCBSAZ customer service. Any Review Content that you submit will become the exclusive property of BCBSAZ. BCBSAZ may use your Review Content for any purpose, including commercial purposes. BCBSAZ retains the right to review, or delete Review Content that BCBSAZ in its sole discretion considers illegal, offensive, faulty, suspicious, defamatory, obscene, infringing, or otherwise inappropriate, or that violates these Terms and Conditions.

Use of Provider Reviews

BCBSAZ members are allowed to submit voluntary reviews of certain providers displayed in BCBSAZ provider directories. If you are viewing any provider reviews displayed on this website, you should understand that these are the voluntary opinions of BCBSAZ members who have chosen to submit a review. The reviews do not represent the opinion of BCBSAZ or an endorsement of any provider. BCBSAZ has not validated the accuracy of the member-supplied review information and makes no assurance that reviews are based on a statistically valid sample. You rely on these reviews at your own risk. You should always do your own investigation and research to decide if a specific provider is right for you.

Disclaimers of Warranty and Liability

INFORMATION ON THIS WEB SITE IS PROVIDED "AS IS". BCBSAZ EXPRESSLY DISCLAIMS ANY WARRANTIES CONCERNING THE SECURITY, RELIABILITY, TIMELINESS AND PERFORMANCE OF THE SERVICE. BCBSAZ SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOST REVENUES OR LOST PROFITS, WHICH MAY RESULT FROM THE USE OF THE SERVICE OR THE MATERIALS FOUND ON THE SERVICE. BCBSAZ DISCLAIMS RESPONSIBILITY FOR ANY HARM RESULTING FROM DOWNLOADING OR ACCESSING ANY INFORMATION OR MATERIALS THROUGH THE SERVICE, INCLUDING WITHOUT LIMITATION, HARM CAUSED BY VIRUSES OR SIMILAR DESTRUCTIVE PROPERTIES. ALL EXPRESS, IMPLIED AND STATUTORY WARRANTIES, INCLUDING WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW.

If any provision of these Terms and Conditions is determined to be invalid, all other provisions will remain in full force and effect. These Terms and Conditions shall be interpreted and enforced according to the laws of the State of Arizona.