AzBlue.com Terms and Conditions
The following Terms and Conditions govern your use of the Blue Cross Blue Shield
of Arizona ("BCBSAZ" or "We") online services (the Service), whether you accessed the Service
through www.azblue.com or a broker's website. Separate terms and conditions may
apply to the broker's website. Please read these Terms and Conditions carefully so
you fully understand your rights and responsibilities, and the limitations applicable to your use of this site. If you access, use or view any information, database, application, or tool available on this site, you agree to be bound by these Terms and Conditions of use.
We may collect information from you such as name, gender, address, phone number,
fax number, email address, member number, group number, provider number, broker
number, date of birth, Social Security Number, health plan and primary care physician
and/or any other information we need to verify who you are or to determine what
information may be made available to you.
non-personal site usage information such as the IP (Internet Protocol) address, browser
type, operating system, pages viewed, or search terms entered. We use these for purposes
like customizing and enhancing your experience with our MyBlue Services, assessing the
effectiveness of marketing and promotions and providing information which may be of
interest to you. BCBSAZ uses both session and persistent cookies in providing the
Service. Session cookies expire and no longer have any effect when you close your
browser. Persistent cookies remain on your browser until you erase them or they expire.
Access to Information
You will not allow any other person or user to have access to the information contained
in the Service unless the person's access is consistent with applicable state and
federal laws and these Terms and Conditions. You will not allow any other person or user to have access to the
Service without BCBSAZ's consent. All passwords used to access the Service must
be kept confidential. If you believe that a password has become known to someone
else, contact Technical Support at (602) 864-4844 or (800) 650-5656 to report
the issue and obtain a new password.
You are responsible for all activities that occur under your account whether or not you are the individual who undertakes such activities. You are responsible for any unauthorized access and/or use of your account that happens because you fail to sufficiently disconnect and/or log off the MyBlue and/or a public computer system.
Health and Wellness Information
You may access certain health care and wellness information through the Service.
This information is provided strictly for your general knowledge. Do not rely on it as medical advice. Please talk to your doctor if you need medical advice or have questions about your specific health and healthcare needs.
Please be aware that email may be viewed by other Internet users while in transit
to us. Please do not use email to communicate with us about confidential matters.
Communications to us via the Message Center available on the Service will be secured
with 128-bit encryption and the information communicated will not leave our private
Text Messaging and Phone Calls
By opting in to be contacted on your cell phone by us, you are agreeing to receive text messages and calls that include information about your plan, special offers and promotions, and payment information if applicable sent through automated dialing equipment. Data and text message rates may apply. Customers can opt-out at any time from receiving further text messages by replying with "STOP", "END", "QUIT", "CANCEL", "UNSUBSCRIBE" to any BCBSAZ text or logging into MyBlue and selecting Account Profile. This opt-out process does not apply to phone calls, which will continue in case BCBSAZ needs to reach you. You agree to contact BCBSAZ through MyBlue to update your Account Profile if you change your phone number.
This site has security measures in place to protect against the loss, misuse and alteration of the information transmitted on the Service. Although BCBSAZ has security measures, it is still possible that unauthorized users could gain unauthorized access to your information or otherwise misuse the system. BCBSAZ cannot guarantee complete security for this site or the Service. You assume all risks associated with using this Service and release BCBSAZ from any claim, liability and/or damages, as a result of your use of the Service.
As you navigate the Service you may be able to link to other Web sites. These links
are provided for your convenience. BCBSAZ does not endorse any product or service
which may be available through any Web site accessed by such links and disclaims
any and all liability for any loss or injury caused by such product or service.
Such Web sites are not under BCBSAZ's control and BCBSAZ is not responsible for
the contents, security or privacy practices of any linked site.
All of the data contained in this website is the property of BCBSAZ and is protected by copyright and other applicable laws. The data is provided solely for the personal, non-commercial use of current and prospective BCBSAZ members and providers, and authorized brokers. You may print a single copy of the information contained on the Service so long
as you use it for personal, non-commercial use only, do not modify it and retain
all copyright and other proprietary notices contained in it. Otherwise, you may
not copy or distribute the information available on the Service without BCBSAZ's
prior written consent.
The Blue Cross® and Blue Shield® trademarks and tradenames are the property of the Blue Cross Blue Shield Association. BCBSAZ is an independent authorized licensee of the Blue Cross Blue Shield Association. Healthy Blue is an authorized service mark of BCBSAZ. Nothing on this website grants you any right or license to use any of these tradenames, trademarks, or service marks.
Use of any robot, spider, or other intelligence-gathering agent to copy content from this website, extract any data from this website, or otherwise subject the website to unwarranted high access or transaction activity is strictly prohibited.
Use of any meta-tags, meta-elements, "hidden text" or other equivalents using the names "BCBSAZ," or “BCBS,” or "Blue Cross," or “Blue Shield,” or any other colorable equivalent is prohibited, without the prior written permission of BCBSAZ.
BCBSAZ may change these Terms and Conditions from time to time by posting a modified
copy of these Terms and Conditions at the Service or by otherwise notifying you
through mail or email. These changes will be effective and binding as of posting
of the modified copy, unless a different effective date is specified.
BCBSAZ may terminate the Service or cancel your membership in the Service at any
time. In such cases, BCBSAZ will notify you within a reasonable period by posting
a message at the Service through the email address you provided to us or contacting
you through the telephone number, or mailing address you provided to us. You may terminate your membership in the Service by contacting eSolutions Technical Assistance at (602) 864-4844 or (800) 650-5656.
You agree to indemnify, defend and hold harmless BCBSAZ, its officers, directors,
employees, agents, licensors, suppliers and any third party information providers
to the Service from and against all losses, expenses, damages and costs, including
reasonable attorneys' fees, resulting from your use of the Service, the use of the
Service by another person accessing your account, or your violation of these Terms
Submission of Provider Reviews
Members may be able to submit a review of certain health care providers who have rendered a healthcare service and submitted a claim. You are responsible for deciding whether to submit a provider review when the opportunity is available. You are not obligated to review any provider. Reviewing, or not reviewing, a provider will not affect your claims or benefits. You should review and comment only on providers who have personally treated you or another member for whom you are the guardian.
The content, reviews, comments, materials or information you submit as a provider review (“Review Content”) will be visible to other members, providers, and shoppers who are viewing the network. You will have the opportunity to create a screen name for yourself and can submit Review Content as self-attested comments under your screen name. Do not include any personally identifiable information in your screen name or in your submissions if you do not wish to be identified by other users.
The Review Content is not subject to any privilege or confidentiality protection. If your submission constitutes defamation, infringes intellectual property rights, is false or misleading, contains confidential information or otherwise violates the law, these Terms and Conditions or the rights of a third party, you may be legally responsible for claims and damages. You also acknowledge that Review Content and other content posted on the Site are intended as consumer-to-consumer feedback and do not replace your health plan's process for appeals and grievances.. If you want file a formal appeal or grievance, you must follow the appeal and grievance process applicable for your benefit plan. Information about that process is available on the BCBSAZ web site or by calling BCBSAZ customer service. Any Review Content that you submit will become the exclusive property of BCBSAZ. BCBSAZ may use your Review Content for any purpose, including commercial purposes. BCBSAZ retains the right to review, or delete Review Content that BCBSAZ in its sole discretion considers illegal, offensive, faulty, suspicious, defamatory, obscene, infringing, or otherwise inappropriate, or that violates these Terms and Conditions.
Use of Provider Reviews
BCBSAZ members are allowed to submit voluntary reviews of certain providers displayed in BCBSAZ provider directories. If you are viewing any provider reviews displayed on this website, you should understand that these are the voluntary opinions of BCBSAZ members who have chosen to submit a review. The reviews do not represent the opinion of BCBSAZ or an endorsement of any provider. BCBSAZ has not validated the accuracy of the member-supplied review information and makes no assurance that reviews are based on a statistically valid sample. You rely on these reviews at your own risk. You should always do your own investigation and research to decide if a specific provider is right for you.
Disclaimers of Warranty and Liability
INFORMATION ON THIS WEB SITE IS PROVIDED "AS IS". BCBSAZ EXPRESSLY DISCLAIMS ANY WARRANTIES CONCERNING THE SECURITY, RELIABILITY,
TIMELINESS AND PERFORMANCE OF THE SERVICE. BCBSAZ SHALL NOT BE LIABLE FOR ANY SPECIAL,
INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION,
LOST REVENUES OR LOST PROFITS, WHICH MAY RESULT FROM THE USE OF THE SERVICE OR THE
MATERIALS FOUND ON THE SERVICE. BCBSAZ DISCLAIMS RESPONSIBILITY FOR ANY HARM RESULTING
FROM DOWNLOADING OR ACCESSING ANY INFORMATION OR MATERIALS THROUGH THE SERVICE,
INCLUDING WITHOUT LIMITATION, HARM CAUSED BY VIRUSES OR SIMILAR DESTRUCTIVE PROPERTIES.
ALL EXPRESS, IMPLIED AND STATUTORY WARRANTIES, INCLUDING WITHOUT LIMITATION, THE
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT,
ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW.
If any provision of these Terms and Conditions is determined to be invalid, all
other provisions will remain in full force and effect. These Terms and Conditions
shall be interpreted and enforced according to the laws of the State of Arizona.