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Online Member Guide

Welcome to Blue Cross Blue Shield of Arizona! We are happy to have you as a member and want to help you get the healthcare you need. You will find that we have a friendly, helpful service team. We work to help you and your family with the choices and care you need to stay healthy.

This online guide will help you learn how your health plan works and how to get the most out of your healthcare. We are here to help make this easy and help you with any questions you have.


Download Member Guide

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Using your drug coverage

Check the cost share that applies to your plan with the online Prescription Calculator. Log into your BlueNet account, click "Home" and select "Drug Cost/Copay Calculator."

  • Select the drug you want the cost share for
  • Choose your prescription strength and how often you'll take it
  • Search for and select a nearby drug store
  • You'll then see what your cost would be

Or call our Prescription Benefits phone number on the back of your member ID card.

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Walgreens mail order

BCBSAZ makes getting your drugs simpler and at a lower cost. Thousands of retail drugstores are part of the BCBSAZ network and are available across the country. We also offer the Walgreens mail order service where you can get up to a 90-day supply at one time. BCBSAZ plans do not cover out-of-network mail order drugs - Walgreens is the only covered source for mail order drugs.

To learn more about the mail order service or to get Registration and Prescription Order Forms:

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The value of generics

Generic drugs are “copies” of brand name drugs and much lower in cost. They have the same effect since they:

  • Have the same ingredients
  • Are the same strength
  • Come in the same doses
  • Are taken in the same way such as in pill or liquid form
  • Work the same

For the most part, the cost of a generic drug is 80 to 85 percent lower* than the brand name product. Ask your doctor if a lower-cost generic drug will work for you.

To know more about your drug coverage:

  • Refer to your Benefit Book
  • Call our Prescription Benefits phone number on the back of your member ID card.
*Source: U.S. Food and Drug Administration