Resubmission of Requested Information Other Than Claims
To avoid delays in processing, BCBSAZ makes every effort to use information already available in its imaged records and files before sending a new records request to a provider. A provider who believes that BCBSAZ is requesting information that was previously submitted, should carefully review the request to assure that BCBSAZ is not seeking additional or different information.
After verifying that the requested information is identical to information previously submitted:
- Contact the specific department requesting the information.
- Provide as much information as possible about the prior transmittal, including the date the information was sent and the designated recipient.
- Provide a copy of the transmittal if the information was faxed.
BCBSAZ will advise you if we have located the information or need you to resubmit it. If resubmission is required, BCBSAZ will give you verbal or written confirmation of receipt.