Close Welcome! We've made a few changes to our site. We've refreshed the design and added great content to help you make smarter health care choices.

Education & Training


B.E.S.T. (Blue Cross Blue Shield of AZ Education & Staff Training)

BEST Physician Office and Hospital Staff Program (Length: 4 hours)

This is a basic introduction to BCBSAZ designed for physician and hospital provider staff new to working with BCBSAZ. The presentation is not a coding seminar. Topics of discussion include:

  • BCBSAZ products
  • Electronic and paper claim submission (no coding)
  • BCBSAZ identification cards and member benefits
  • Precertification and referrals
  • BlueCard (out-of-area) claims
  • Electronic connectivity and electronic commerce

Contact Information

Debbie Murphy
Mail Stop S101 - Provider Network Management
P. O. Box 13466
Phoenix, AZ 85002-3466
Phone: (602) 864-5754 or (800) 232-2345, ext. 5754
Fax: (602) 864-3110


BEST Dental Office Staff Program (Length: 3 hours)

This is an introduction to BCBSAZ dental products and includes basic information for BCBSAZ dental providers.

Contact Information

Jan Balius
Mail Stop S102 - Provider Network Relations
P. O. Box 13466
Phoenix, AZ 85002-3466
Phone: (480) 664-6215
Fax: (602) 864-3141


Lunch and Learn

Join us online for our new Lunch and Learn sessions. These 45-minute webinars are offered every other Thursday at noon and cover a variety of topics related to doing business electronically with BCBSAZ.


Electronic Workshop Information

The eSolutions department offers training to providers on conducting business electronically with BCBSAZ. We also provide technical assistance for standard transactions through the BCBSAZ APN Clearinghouse, BlueNet and through a third-party clearinghouse.

Electronic Claims (Length: 45 minutes)

This is a comprehensive workshop on electronic claims. Topics include:

  • Electronic claims filing basics
  • BCBSAZ electronic solutions
  • Reading reports

HIPAA Standard Transactions (Length: 30 minutes)

This is an overview of the HIPAA Standard Transactions. Topics of discussion include:

  • 837 Professional, Institutional and Dental Claims
  • 835 Electronic Remittance Advice
  • 276/277 Claim Status Inquiry and Response
  • 270/271 Eligibility & Benefit Inquiry and Response

Provider Internet Services (Length: 45 minutes)

This is an overview class in Internet services available through the secured BlueNet Provider portal. Topics of discussion include:

  • Eligibility and Benefits
  • Claims Status
  • CHS
  • Communication

Contact Information

Stacy McLaren
MS D101
BCBSAZ eSolutions
2444 W. Las Palmaritas Drive
Phoenix, AZ 85021-4883
Phone: (602) 864-4844 or
(800) 650-5656 ext. 4844
Fax: (602) 864-3117

Register Now