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Provider Education

Educational seminars and workshops for BCBSAZ contracted providers are available free of charge. Blue Cross Blue Shield of Arizona offers these programs to continually improve communication and partnership with contracted providers.

Introductory Seminar Information

Our office staff introductory seminar is a basic introduction to doing business with BCBSAZ, designed for staff of newly contracted providers and new staff members of existing providers who have not previously attended. Specific specialties and coding are not addressed.
 

Office Staff Introductory Seminar (Length: 3.5 hours)

This introductory seminar (formerly known as B.E.S.T.) is a basic introduction to doing business with BCBSAZ, designed for office staff of newly contracted providers and new staff members of existing BCBSAZ providers. Topics include:

  • BCBSAZ products and networks
  • BCBSAZ member identification cards
  • BlueCard (out-of-area) members
  • Eligibility and precertification
  • Claims
  • Online tools for providers

Contact Information

Debbie Murphy
Phone: (602) 864-5754 or (800) 232-2345, ext. 5754
Fax: (602) 864-3110
Email: ProvNetRSVP@azblue.com

Mail Stop S102 - Provider Network Management
BCBSAZ
P. O. Box 13466
Phoenix, AZ 85002-3466

Register

Introductory Seminar for Dental Office Staff (Length: 3 hours)

This is an introduction to BCBSAZ dental products and includes basic information for BCBSAZ dental providers.

Contact Information

Debbie Murphy

Phone: (602) 864-5754 or (800) 232-2345, ext. 5754
Fax: (602) 864-3110
Email: ProvNetRSVP@azblue.com

Mail Stop S102 - Provider Network Management
BCBSAZ
P. O. Box 13466
Phoenix, AZ 85002-3466

Register

Lunch and Learn

Join us online for our new Lunch and Learn sessions. These 45-minute webinars are offered every other Thursday at noon and cover a variety of topics related to doing business electronically with BCBSAZ.

Register

Electronic Workshop Information

The eSolutions department offers training to providers on conducting business electronically with BCBSAZ. We also provide technical assistance for standard transactions through the BCBSAZ APN Clearinghouse, BlueNet and through a third-party clearinghouse.

Electronic Claims (Length: 45 minutes)

This is a comprehensive workshop on electronic claims. Topics include:

  • Electronic claims filing basics
  • BCBSAZ electronic solutions
  • Reading reports

HIPAA Standard Transactions (Length: 30 minutes)

This is an overview of the HIPAA Standard Transactions. Topics of discussion include:

  • 837 Professional, Institutional and Dental Claims
  • 835 Electronic Remittance Advice
  • 276/277 Claim Status Inquiry and Response
  • 270/271 Eligibility & Benefit Inquiry and Response

Provider Internet Services (Length: 45 minutes)

This is an overview class in Internet services available through the secured BlueNet Provider portal. Topics of discussion include:

  • Eligibility and Benefits
  • Claims Status
  • CHS
  • Communication

Contact Information

Stacy McLaren
MS D101
BCBSAZ eSolutions
2444 W. Las Palmaritas Drive
Phoenix, AZ 85021-4883
Phone: (602) 864-4844 or
(800) 650-5656 ext. 4844
Fax: (602) 864-3117
E-mail: SMcLaren@azblue.com

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