Provider | Resources | Eligibility And Benefits

Eligibility & Benefits

When our members need care, we're here 24/7 to help you quickly validate eligibility. You can use the portal, call our Provider Assistance team at 602-864-4320 (1-800-232-2345, ext. 4320), or email us at ProviderHelp@azblue.com. For 24/7 urgent treatment needs, email our Clinical Support team at UtilizationMgmt@azblue.com.

5 Ways to Spot an AZ Blue Member (and quickly validate eligibility 24/7)

TYPE OF PLAN	HOW TO ACCESS
Blue Cross^® Blue Shield^® of Arizona (AZ Blue) Plans Federal Employee Program^® (FEP^®) Plans BlueCard^®(Out-of-Area) Plans	AZ Blue Provider Portal 602-864-4320 (1-800-232-2345, ext. 4320) ProviderHelp@azblue.com
Medicare Advantage Plans	Medicare Advantage Provider Portal 1-800-446-8331
Corporate Health Services (CHS) Group Plans (no prefix)	Contact the third-party administrator (TPA) named on the member ID card or use our search tool to find the TPA contact information: CHS Group - TPA Information Finder
BlueDental Stand-Alone Plans (prefix 99D)	BlueDental^SM Provider Portal

Member ID Prefixes
Reference our prefix list for recent prefix updates.
Visit our prefix page (Opens in a new tab)
Member ID Cards
See ID card samples and information.
Download Guide (Opens in a new tab)
Networks & Products
Get an overview of our networks and associated benefit plans.
Download Overview (Opens in a new tab)
Telehealth
Access our telehealth code list and coverage information.
Visit our telehealth page (Opens in a new tab)

Can’t find what you’re looking for? We’re here to help.

If you receive an error message when validating eligibility or need help with prior authorizations, please do not turn the member away.